Outsourcing Journal Editors

Just released – our 2025 ICT & GBS Sector Guide for Egypt in collaboration with ITIDA, featuring interviews with Amr Talaat, Minister of Communications and Information Technology, Eng. Ahmed El-Zaher, …

This paper analyses the demand and availability of German speaking workers in Malta as well as economic conditions that influence Malta’s labour demand. More specifically, it aims to give an …

This paper analyses the demand and availability of German speaking workers in Greece as well as economic conditions that influence Greece’s labour demand.More specifically, it aims to give an overview …

This paper analyses the demand and availability of German speaking workers in Portugal and is directed towards recruiters, analysts and anyone involved in managing services operations that are connected to …

Outsourcing IT and support services has become routine for many companies in Germany and beyond. Yet, when it comes to selecting outsourcing destinations, African countries remain under the radar—despite offering …

Innovation, investment and government leaders set to meet at GITEX EUROPE x Ai Everything, 21-23 May, Messe Berlin, the continent’s largest inaugural tech, startup and digital investment event.The momentous first …

Vague estimates for software projects are more than just frustrating. They’re dangerous.Imagine asking for a quick estimate and getting a ballpark number with a sizeable range — somewhere between X …

January 2025 – Comprehensive ICT location guide for Albania released –  We present with the Outsourcing Destination Guide Albania the conditions, capabilities and actors of the Albanian ICT sector. Furthermore, …

There are currently 3,349 active enterprises that operate in the Information and Communication sector in Albania (AIDA, 2024), where 843 were registered in 2020. Out of these enterprises 440 operate …

Event recommendation – Afrika-Verein (German-African Commerce Affiliation) in collaboration with the Kenyan Service of Data, Communications and the Advanced Economy and the German Government Service for Digitalisation and Transport welcomes …

Zurzeit liegt der Fokus von Finanzinstituten und IKT-Drittdienstleistern auf der Umsetzung der DORA-Verordnung bis Januar 2025.Kapitel V Management des IKT-Drittparteienrisikos gehört zu diesen Schwerpunkten, wie die Aufsichtsbehörden in den vergangenen …

Over the last 20 years Krakow has developed as one of Europe’s truly leading GBS centres, employing today more than 120,000 professionals which represents the largest concentration of business services …

We recommend periodically selected ICT industry events in Europe and beyond, when we see exceptional opportunities to get exclusive insights or for meetings and networking that are otherwise only possible …

Uzbekistan’s ICT sector has received much attention over the past few years for it’s rapidly evolving infrastructure and favourable business environment with unique benefits for clients and investors. Uzbek ICT …

IT-Sourcing and Market Experts share market insights, data, and experiences – The shortage of skilled professionals in the IT sector hinders not only established companies but also young entrepreneurs with …

enviacon international organisiert im Rahmen des Markterschließungsprogramms des Bundesministeriums für Wirtschaft und Klimaschutz (BMWK) in Kooperation mit der AHK Ghana vom 21. bis 24. April 2024 eine Geschäftsanbahnungsreise nach Ghana für …

The Global Business Services Summit, Accra, 2023, is an opportunity to discover the potential Ghana has to offer as a destination for the GBS sector globally. In collaboration with partners, …

Economy Kosovo is a developing country, with an upper-middle income economy broadly defined and  categorised as a developing or emerging economy which peculiarly has no own issued national currency and …

The ITP Digital Transformation Center marked an important milestone with the launch of the platform of the Crossscience initiative in Kosovo. It will serve as a basis for connecting talent …

Fortunately, there are many transportation options today. However, this diversity means that the transportation and logistics industry requires endless administrative time to process different forms, complex invoices, and related documents. …

From 26 June – 2 July 2023 FOSS4G 2023 brings together approximately 1,000 developers, users, decision makers and observers from a variety of organizations and business sectors around the world. …

Jörg Bujotzek is consultant for IT Vendor Management in Germany and has given a key note on our ICT@Munich events about how to integrate external IT partners successfully. We took …

When doing business in Cairo, one of the big mistakes would be trying to convert Cairo into a European look alike. One would lose so much because Cairo and Egyptians …

Interview with Dr. Andreas Bootz, Department Head E/E System Design and Integration at BMW Group – Outsourcing is not a new concept, but in times of large digital transformations and …

We went after that question and took a look at Technology business parks in Kosovo, Bulgaria, Serbia, Montenegro, Albania and Croatia. Download our catalogue and learn about the Tech business …

We are currently working with International Finance Corporation and Worldbank to take a closer look at yet another African country’s ICT sector. During our research we came across this YouTube …

We have interviewed Justin Custer, Founder and CEO of ChatLingual, on the critical role language plays in customer experience (CX). ChatLingual empowers enterprises around the world to communicate with their …

Prizren Training and Innovation Park (ITP) will be the headquarters of MetDaan, a prominent digital media company that has earned a reputation for its quality of content not only in …

The Innovation and Training Park in Prizren, Kosovo focuses on what makes tech innovation possible and creates different perspectives on entrepreneurship and in particular the environment for IT and business …

Morocco or correctly the Kingdom of Morocco is situated in the Maghreb region in North-Africa on the AtlanDc coast, crossing the Strait of Gibraltar to the Mediterranean coast. Morocco has …

Economy and trade Tunisia’s GDP per capita was in 2020 3,550 USD total GDP in purchasing power parity was about 149,190 billion USD (Wikipedia Economy of Tunisia). The OECD expects …

Adil, you have a long history in the sector and the region, having been involved in building Majorel’s local operation and also in the extension of capacities and locations, spanning …

Egypt continues to create opportunities for ICT service delivery and outsourcing business. Our analysis (free download) provides insights and data for …

We have had the chance to talk with Mr. Desire Tohouri, CEO of SEWA GROUP SA, Chairman of the Board of Directors of SEWACARD INDUSTRIE SA in Senegal, Chairman of …

GERMAN-KOSOVAR ECONOMIC FORUM – July 05 – 07, 2022 in Pristina, Kosovo The German-Kosovar Business Association (Kosovarisch-Deutsche Wirtschaftsvereinigung – KDWV) is inviting with the support of the German Eastern Business …

Finding and employing capable IT and back office talent has become a key issue for most of the companies in Europe – whether it is in the DACH region, Eastern …

Als komplett anbieterunabhängige Branchenverbände laden der Deutsche Outsourcing Verband e.V. und der Deutsche Prozess Automation Verband e.V. zu einer gemeinsamen Jahresveranstaltung – das Outsourcing & Shared Services Germany Forum + …

BSS is the fastest-growing sector in the Pomeranian business landscape The BSS Forum, the Outsourcing Stars, and the Job Fair organized in April cemented the strong position occupied by Tricity …

The IT recruitment agency, NextTechnology Professionals in Poland has prepared a report on the IT job market in Poland. Thanks to the analysis of 112,000 job offers and collecting the …

The German Outsourcing Association has recently released its Outsourcing Destination Guide for Senegal and Ivory Coast in which readers can also find an analysis of the ICT sectors of both …

If you ask business leaders and HR people today, then one of the key issues the ICT sector is facing is education and skill development. We agree and advocate for …

Stepan, as CEO of the Lviv IT Cluster you represent one of the largest and most dynamic IT-business clusters in Ukraine and in the region. Therefore, you are also on …

Rwanda has, in recent years, been working on a “Digital Exports strategy” that would see it become one of Africa’s Technology Hub. To achieve this strategy it is understood that …

Leti Arts is a digital media company that has deployed interactive content including video games, comics, print, and online media for advocacy projects across Africa in fields of Health (Malaria, …

Out of necessity, the ongoing pandemic cultivated the working from home employment model. We talked to talent.com to gain some insights into the changes on remote versus on-site jobs. Read …

Our partner organization in Poland, Pro Progressio is re-launching its series of information services as FocuOn. After ten years of presence on the market the website – OutsourcingPortal.eu and the …

A growing shortage of Information Technology knowledge and capacities across almost all markets in Europe, makes companies look at all places for IT talent and favorable conditions. We talked to …

Die Sonderinitiative Ausbildung und Beschäftigung des Bundesministeriums für wirtschaftliche Zusammenarbeit und Entwicklung (BMZ) unterstützt …

In 2019 there were an estimated 6,700 people employed in the BPO sector in Ghana. The BPO segment had in the same year a size about 120 mio. USD (BPO …

Outsourcing Journal recommended event – Looking for tech talent? Then visit the largest tech-event in the trans-Caucasus region: DigiTec Expo and DigiTec Summit (since 2005) at the Demirchyan Sports and …

Employees of the car manufacturer Opel report that the newly formed Italian-American Car manufacturing group Stellantis N.V., which also owns Fiat Chrysler Automobiles and the French PSA Group has confronted …

Event recommendation – Webinar “South Africa Day 2021” with H.E. Ambassador Phumelele Stone Sizani and other exalted guests on October 15th, 10:00 – 12:30 Mr. Marc Müller-Kirsch from the South …

The Information Technology and Software Development sector serves as the engines of the country’s manufacturing and services sectors. This sector plays a significant role in improving the business environment, increasing …

Rwanda offers a remarkable investment climate. According to the World Bank it is the second easiest place to do business in Africa (after Mauritius) and 38th globally, placing it before …

As businesses transition to the next phase of work, whether it be an extension of remote work due to the Delta variant or returning to the physical office space, it’s …

The 61 pages report (EN+PL) – focusing on office space for the IT-/BPO/SSC sector contains information on 43 buildings, 10 flex/coworking offices and 22 showrooms, located in 9 cities.

The journey to diversify KPMG Jamaica’s operations started in 2013 and began with us initially seeking to engage KPMG India to support a ‘sunset/sunrise’ outsourcing solution for larger English-speaking firms …

Beyond work from home model in BPO – It has allowed the evolution of outsourcing into “orchestration” that has been extended into a set of delivery principles to allow CX …

The rising eco-system in the ICT sector pushed and accompanied by the government, Rwanda showcased what most of us Europeans don’t have on the radar: A tech ecosystem on the …

Emerging economies play an important role in tackling the severe lack of talent in digital ICT and business process services. After the rapid rise of the ICT industries in the …

The following is part of the analysis of Georgia’s ICT and BSS sector, published in the 2020 Outsourcing Destination Guide Georgia, by German Outsourcing Association. The Guide is available for …

Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to …

Shane Harnahan – CEE Associate Director at Cpl CEE was a guest to Wiktor Doktor’s podcast and has shared his thoughts concerning recruitment challenges and salaries in the region of …

The recent growth of Georgia’s Business Services sector has been evident. Georgia is fast becoming an attractive destination for contact centre services and non-voice business processes. Several international global businesses …

LONDON, 8th December 2020; TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With significant projected growth, TTEC is investing heavily in …

The Embassy of Latvia, and the Latvian Agency of regional development together with Kharkiv IT Cluster held a joint event to strengthen collaboration between the ICT sectors of Latvia and …

Für Management- und Sourcingberater, Vendormanager, Leitende IT- und Backoffice-Funktionen, Management von Gechäftsprozess- und IT-Dienstleistern sowie Vertreter von öffentlicher Verwaltung, Regierungsorganisation und Verbänden. UPDATE: Am 22.10 findet von 13:00 bis 15:00 …

AIBEST presented technology Oscars in 9 categories – At an official ceremony in Burgas, the Association for Innovation, Business Excellence, Services and Technology awarded the best companies and projects in …

Interview with Stephan Fricke, CEO of German Outsourcing Association and German process Automation association on the effects of the Covid-19 pandemic on digitization and automation in Germany.   To what …

Bleiben Sie sicher! Nearshoring in Deutschland – Wie man die schlimmsten Fallen in Softwareentwicklungsverträgen (SDCs) vermeidet. Die Firma J-labs, ein auch in Deutschland tätiges Softwareentwicklungsunternehmen aus Polen, läd Sie am …

Bots and People unterstützen Unternehmen und Verantwortliche mit Informationen und Weiterbildungsangeboten rund um das Thema Process Automation. Wir unterstützen dies und empfehlen das Webinar am 17.09.2020 um 18:00 Uhr zum …

First: why is this something to write about? Because this is about education. And education is unfortunately something that almost every country is neglecting to an extend that “dramatic”, “disastrous”, …

Two young tech-entrepreneurs from Poland took an effort to figure out and share some key points from CTO’s perspective on the difficulties they are presented with when working with external …

The concept of creating more independence from one business location and increasing flexibility for business operations via hiring external domain experts or locating own business support centers outside its organization’s …

Interview with Dr. Josefine Dutschmann, the Senior Manager responsible for BPO/Shared Service Centers at Germany Trade and Invest, the foreign trade and economic development agency in Germany. The country is …

Growing watermelons A common problem when outsourcing is doing the opposite of delegating responsibilities and tamping down in an attempt to control actions everywhere – even when taking place outside …

On January 23rd, 2020 in City of Poznan, our long term partner association in Poland, the Pro Progressio Foundation will organise its 3rd edition of The BSS Forum and already …

For several years, leading organizations in developed economies have outsourced and offshored IT and functional business skills to countries with strong talent pools to bridge the skill gaps. Moreover, the …

Poland and Ukraine have been strong outsourcing centers in Europe for years. Ukraine mainly specializes in IT outsourcing, while Poland outside IT, has in its portfolio a wider range of …

“We tried to design a system for the whole staff, not just HR specialists.” Our friends from the Armenian IT company Volo have created a human resources management system that …

Let me explain … Sometime earlier this year someone from the Caribbean industry support agency reached out and explained that a team and different companies would be visiting Germany, also …

Technologies, Market, Destinations & Sourcing Practice – not only for Germany. This is the title of the new Outsourcing Journal Special Edition. In this issue of the Outsourcing Journal Special …

As part of the fireside chat series (January – Practical Artificial Intelligence, May – Intelligent Robotics in the Financial Services Industry), Trestle is this time hosting: Cyber Resilience – How …

Over the last couple of years Armenia has gained popularity among IT leaders as destination for information technology research and high technology and software solutions. The Outsourcing Journal and the …

Das CARIFORUM-EU Business Forum ist eine internationale Handels- und Geschäftsentwicklungsveranstaltung, die karibische und europäische Unternehmen zusammenbringen und CARIFORUM-Unternehmen bei der Umsetzung der Chancen des CARIFORUM-EU Economic Partnership Agreements (CARIFORUM-EU EPA) …

Following our annual conference, we pay close attention to our guest and workshop facilitator Sascha Kronberg from IGNITE MY SALES. In his presentation, he shared his expertise in B2B sales …

With the pending shortfall and inevitable fact that more and more companies will need to outsource their IT and Finance functions, it’s important to investigate what is really driving change …

The 2nd Hungarian iPAC (intelligent Process Automation Conference 2019) will be organised again on 6 November 2019. HOA – Hungarian Service and Outsourcing Association, by organising the conference, is determined …

Designing the right combination of automation and human service. Assist Digital Europe’s Head of AI, Marco Palmonari, shared with the Outsourcing and Shared Services Germany Forum in Berlin how automation …

I came across this Bloomberg article by Peter Robison describing how Boeing screewed up their 737 Max software by outsourcing on the cheap. While the title that includes “… outsourced …

1. Planung/Analyse Was sind die wichtigsten Punkte, die bei der Planung eines IT Sourcing Projekts zu beachten sind? Wie bei allen IT-Projekten ist eine zeitlich realistische Aufwandseinschätzung Pflicht. Hat das …

By Fatmir Hyseni, CMO of Kosbit, Kosovo. Germany has long understood the importance and advantages of using sourcing companies to assist with critical manpower shortages inexpensively.  Traditionally, sourcing was recognised …

In 2018 fehlten in Deutschland fast 340.000 Fachkräfte in der Ingenieurs- und Technologiebranche. Daraus ergibt sich für 2019 in Deutschland einen IT Fachkräftemangel von 82.000 Stellen. Laut einer Studie von …

Hungary, Poland, Czech Republic and Romania and other CEE countries have a long history in providing business and technology related services to the international and German market. The reasons for …

Im Zusammenhang mit dem Besuch der deutschen Kanzlerin Angela Merkel, hatten wir bereits über das TUMO Center in Armenien Hauptstadt Jerewan berichtet. Hier ist noch ein kurzer Videobeitrag vom Sender …

Ann-Katrin Kackur, VP GBS Hire to Retire at adidas GBS will be speaking on here experiences on leading HR service organisations at this year’s Outsourcing & Shared Services Germany Forum, …

Für unsere Jahresveranstaltung, das Outsourcing & Shared Services Germany Forum, ermöglichen wir insbesondere Vertretern von Unternehmen, die IT- oder Geschäftsprozessleistungen von externen Partnern beziehen bzw. auch Vertretern von Shared Services …

As part of this year’s Outsourcing & Shared Services Germany Forum on June 4th/5th in Berlin we invite all participants to for an exclusive and relaxed industry get-together at the …

Lohnabrechnung bedeutet heute sehr viel mehr als nur die korrekte und fristgerechte Bezahlung von Mitarbeitern. Administration, Handling und Kontrolle von Payroll-Daten müssen vielmehr effizient und effektiv gestaltet werden. Gleichzeitig gilt …

The exclusive Outsourcing Journal and Deutscher Outsourcing Verband recommendation for anyone interested or involved in Outsourcing or Shared Service in Poland! The combination of business forum and industry Gala provides …

September 2018, Redaktion Deutscher Outsourcing Verband e.V. – Bei den vielen unter-schiedlichen deutschen und insbesondere auch ausländischen IT- und Geschäftsprozessdienst-leistern fällt es Verantwortlichen auf Anwenderseite häufig schwer geeignete Anbieter zu …

September 2018, Editors Deutscher Outsourcing Verband e.V. – Germany is an attractive target market for foreign IT and business process services providers. Now one could say this is a good thing, …

Representatives of state agency Enterprise Georgia with the Deputy Director Mr. Tornike Sulaberidze are visiting Germany between 8-11th of October 2018. Enterprise Georgia is a state authority, operating under the …

Hendrik Müller is Associate at Osborne Clarke Legal advisory firm in Germany and was having a look for our partner publication, the RPA Journal (www.rpa-journal.org) on the question, if robots …

The concept of Employer Branding features more and more often in discussions on modern business, but the multiplicity of ideas for implementation strategies is confusing for many entrepreneurs. In order …

Die VZ Depotbank, ein eigenständiges Unternehmen der VZ-Gruppe, hat den Digital-Banking- Softwareanbieter CREALOGIX mit der Implementierung der CREALOGIX Mobile Application Platform beauftragt. In der Schweiz geht die Lösung zum Jahresende …

Die innobis AG unterzeichnet mit der Förderbank für Nordrhein-Westfalen (NRW.BANK) einen vierjährigen Rahmenvertrag über SAP- und IT-Dienstleistungen. Damit unterstützt innobis als einer von vier Service Providern die NRW.BANK bei der …

Die enviaM-Gruppe, der führende regionale Energiedienstleister in Ostdeutschland, verlängert vorzeitig ihren IT-Rahmenvertrag mit GISA um drei Jahre. Die beauftragten Leistungen reichen von der Betreuung der gesamten IT-Anwendungen über Netzwerkdienstleistungen bis …

The BSS Tour Bydgoszcz: F&A with no secrets is already the fourth meeting organized as part of the nationwide conference series organized by the Pro Progressio Foundation. The subject of …

Commerzbank is preparing for the arrival of instant payments across Europe by outsourcing all of its payments processing in the Single Euro Payments Area (Sepa) to equensWordline. The ten-year contract …

PEAC Germany, Hamburg, hat die QSC AG beauftragt, ihre bestehende IT-Landschaft in eine Multi-Cloud-Umgebung zu überführen und damit die Weiterentwicklung der IT-Strategie zu unterstützen. Die Digitalisierungsstrategie steht im engen Zusammenhang …

Atos hat zwei umfangreiche Outsourcing-Verträge von Siemens, einem führenden internationalen Technologiekonzern, erhalten, um dessen digitales Transformationsprogramm voranzutreiben. Der erste Vertrag inkludiert zahlreiche Aktivitäten, von Application Management Services und Technical Production …

By organizing The BSS Tour Poland 2018 – the second cycle of business conferences run throughout Poland – Pro Progressio team makes every effort to ensure that each project stands …

The ISG Digital Business Summit will bring together C-level senior digital business and technology executives to explore how enterprises can, and are, transforming their business. This year’s Summit offers an …

microfin Provider Management Framework schließt strategische und operative Lücken bei ausgelagerten Services Bad Homburg, 1. März 2018 – Single-Sourcing war gestern: Unternehmen setzen zunehmend auf einen Mix aus hoch spezialisierten …

Das Management globaler und hybrider Sourcing-Umgebungen wird für viele Unternehmen ein zunehmend anspruchsvolles Unterfangen und birgt unterschiedliche Risiken. … die Transparenz der Leistungserbringung droht zunehmend verloren zu gehen Der Sourcing-Markt …

On May 24th, 2018 in the city of Szczecin (Poland), Pro Progressio organizes the Polish-German Outsourcing Forum. Deutscher Outsourcing Verband is the Partner of this unique event. The full day …

Indicative for many IT and business process service companies in the CEE region we want to share the success story of Accedia, an ICT service company based in Bulgaria with …

On November 22nd , 2017, industry leaders will meet at The 2nd Polish-Ukrainian Outsourcing Forum in Rzeszow. The Forum is the largest and unique international economic event in Poland, covering …

Auf dem AI Camp Frankfurt werden Themen rund um Artificial Intelligence und Machine Learning diskutiert. Durch das “Unkonferenz”-Format bestehend aus Vorträgen und OpenSpace ermöglich wir eine sehr interaktive Veranstaltung mit …

Robert Half, a well-known HR-Services specialist with 400+ offices worldwide has analysed the salaries in Germany as well as raises, demand in competencies, recruitment strategies and more in its latest …

On October 18th another conference from the BSS Tour Poland events cycle will take place in Poznan. The conference “New challenges for Shared Service Centres” is organized by Pro Progressio, …

As the business service sector in Lithuania has matured, it has become increasingly diversified. Today the services it offers are truly global in scope, with more than 30 languages spoken …

Japan, China, India, Sweden, Russia, USA, and Canada are among the countries, visitors will be attending from, on September 31st till October 1st in Yerevan. DigiTec started in 2005 and …

Der Cateringspezialist L & D GmbH zählt zu den Vorreitern seiner Branche in puncto Digitalisierung: Das Familienunternehmen hat sich in den vergangenen Jahren umfassend digital transformiert, eine moderne IT-Infrastruktur aufgebaut, …

In this issue of the Outsourcing Journal Special Editions we take a look at all the efforts that lead to a successful co-operation with your external IT or business process …

As part of the Polish sourcing community event series, the “Green Light for BSS in Opole” conference (September 19th) is a great opportunity to visit, to get personal impressions and …

SMEDA (Support to SME Development in Armenia, link), an initiative co-funded by the European Union and the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ’s “Private …

Am 8. November 2017 findet in Nürnberg das Tax Compliance & BPO Symposium, veranstaltet durch Rödl&Partner statt. Internationale Experten stehen Ihnen für Informationen und Diskussionen zu den Themen Tax Compliance …

Join 150+ Eastern European Shared Services experts in Budapest on 9th-11th October this year, for SSON’s 11th Annual Eastern European Shared Services and Outsourcing Week. In this unparalleled regional event, …