IBM is proud to be an involved and contributing part of the Egyptian economy since its establishment in 1954. From Watson apps to full scale solutions, IBM cognitive and cloud solutions provide innovation by bringing new approaches to clients, organizations and the world at large. Behind each innovation are the people who conceive of it and work the long hours to see it become reality.
Through more than 60 years in Egypt, we have worked side by side with the Egyptian Government in most of the projects of national importance and through several initiatives that help the economy and support the government’s national plans. IBM always realized the attractiveness of Egypt as a competitive sourcing destination which resulted in having six IBM centers in Egypt that serve almost the entire globe.
Egypt’s attractiveness is based on a lot of compelling reasons:
• A reliable and scalable infrastructure
• An abundant technically skilled and uniquely multilingual talent pool; sustainable low costs.
• An attractive geographical location and time zone proximity with Europe, Africa, US, and Asia
• And most importantly a substantial ongoing government investments and support to the outsourcing industry through the various initiatives of the IT Industry Development Agency
IBM centers in Egypt:
Cairo Technology Development Center. (TDC)
As a global organization, Cairo TDC supports IBM’s clients and business units around the world with experienced professionals who not only provide consultancy services relating to IBM SW products, but also innovative first-of-a-kind solutions addressing client pains through innovation.
The Cairo TDC has over 70 patent applications submitted and 47 filed since 2005. Cairo TDC’s long standing commitment to globalization continues to bring IBM solutions to the Middle East market and the Arabic speaking market.
IBM Client Innovation Center (CIC)
This is IBM’s first Global Delivery services Center in the region. The center provides a full range of business consulting, cross-industry expertise, application development and maintenance, software testing and embedded software development services to IBM customers globally. The center aims to increase Egyptian exports of information technology.
Cairo Digital Center
The Cairo Digital center is part of the MEA Digital Business Group. The Digital Business Group’s mission is to focus on new markets and new solutions (cognitive, SaaS, Software, Services) in conjunction with emerging decision makers like developers and startups.
The main mission focus is to spread the digital transformation and lead more of our clients on the path to becoming Cloud and Cognitive digital businesses. The group is responsible for designing and building world-class digital platforms and offerings that enable innovation with ease of accessibility and consumption to the customer. The group brings together five disciplines: Routes to Market & Offerings, Digital Platforms, Digital Marketing, Digital Sales, and Developer Ecosystems and Startups.
Global Competence Center (GCC) for Hardware Remote Technical Support
The center’s mission is to establish a Remote Technical Support Center in EMEA (Europe Middle East & Africa) capable of handling cases from within EMEA and other geo’s like US and Canada.
Initial focus was System x brand (Intel Based Servers – Currently rebranded to Lenovo System x and Lenovo Think Servers), Because of the center’s success, its mission expanded to cover other hardware and software product lines.
Global competency center (GCC) for Software Remote technical support
Despite the turbulence that Egypt passed through in 2011, IBM established its GCC SW Center in March 2011 to provide level 1 SW Remote technical support for a selected set of SW products.
Currently, the center is serving US, Canada, Europe and MEA in English, German, French, Italian and Spanish for 24×7, 365 days. SW GCC is running from two locations NW of Cairo in Smart Village and SE of Cairo in Maadi Technology Park. Both locations are working back to back to resemble DR to each other and maintain load balancing. SWGCC costumers are cross-industry; governments, public sectors, industrial, security, financial,…etc.
Global Process Services center GPS:
Cairo Business Process Services: has been running and serving WW commercial clients for 7 years in the area of outsourcing Finance, Human resources and Mobility Client Care support.
The center is considered the first in Egypt to provide Finance outsourcing services to clients not only responding to clients inquiries but consulting with deep understanding across several
industries and helping clients to Automate and transform their day to day operations.
Combined with Language skills, Tools and global standards in Finance and HR, GPS serves clients in several industries including Fast consumer Products, Telecommunications and Travel.
This article was published in the Egypt Outsourcing Destination Guide. For more interesting articles about the Egyptian IT, BPO, SSC market, download the guide here:
About the author: Amr Talaat is the General Manager of IBM Egypt since 2010. He joined IBM in 1988 and throughout his 25 years plus tenure with the company, Amr has built a reputation for developing business strategies, embracing new technologies, and building sound sales tactics. He also developed and managed a profitable business
model for the Egyptian market at a highly challenging period in
the Country’s history.
Embracing the core values of innovation, dedication and trust, Amr is an active citizen of the academic community being an honorary member of the Board of the IT Department at Cairo University, a member in the IT Board of the National Scientific Academy and a member of the Advisory Council of IT at the American University in Cairo.
He also chairs the ICT Committee of the American Chamber in Egypt. In addition to being a corporate executive, Amr is an avid historian; he lectures and writes about Egypt’s contemporary History and in 2010 Amr published his first book on the 1919 Egyptian revolution. Amr is also a captivating public speaker and has been repeatedly invited to speak at public conferences and events. Amr received his B.S in Engineering from Cairo University and his MSC in Information Technology from Illinois Institute of Technology. Amr also holds an MBA from ESLSCA University in France.