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MANAGEMENT, STRATEGIES & OPERATIONS
Interview with Iain Banks from TTEC about operations under Covid-19 conditions
We have interviewed Iain Banks, Regional Vice President, International Markets at TTEC in EMEA on the company's changes in their operations and delivery model,...
Interview: Global Delivery Center In Germany – Current Conditions
Interview with Dr. Josefine Dutschmann, the Senior Manager responsible for BPO/Shared Service Centers at Germany Trade and Invest, the foreign trade and economic development...
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RECEIVE FREE ARTICLES
Outsourcing & Shared Services Germany Forum + RPA & Smart Automation Forum 2020
October 7th and 8th 2020, Berlin (Mitte), Rockettower
MARKETS, DATA, STUDIES, REPORTS - UPDATED!
RPA market in the times of COVID-19 pandemic
By Dr Damian Kedziora, Doctor of Industrial Engineering and Management graduated from Lappeenranta University of Technology, Postdoctoral Researcher at Hanken School of Economics and...
NEW! BUSINESS & COMPANY NEWS - DACH & EU (DE/EN)
Dell Technologies Center of Excellence in Egypt
By Magued Mahmoud, Vice President & General Manager, Dell Technologies Center of Excellence in Egypt
New technologies will transform businesses in ways we have never...
From Rapid Growth to Maturity
Looking at traditional location for Shared Services and BPO, Egypt enjoys a unique blend of qualities, putting it in the same ranks as Bucharest, Budapest or Warsaw.
The Egyptian ICT & BSS Industry
By Stephan Fricke, CEO & Head of Advisory Board at German Outsourcing Association and German Process Automation Association
Deciding for a location for shared services...
DESTINATION GUIDES
Experience, knowledge, proximity, scalability
Poland keeps setting standards for ICT and BSS industries, not only in Europe. With a history of more than 25 years the BSS sector is one of important economic sectors in Poland and provides unique opportunities as shared service or as outsourcing location.
IT-OUTSOURCING
Recommendation to read: Challenges of Software Development Outsourcing
Two young tech-entrepreneurs from Poland took an effort to figure out and share some key points from CTO's perspective on the difficulties they are...
BUSINESS PROCESS OUTSOURCING
Designing the right combination of automation
Designing the right combination of automation and human service. Assist Digital Europe's Head of AI, Marco Palmonari, shared with the Outsourcing and Shared Services...
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MORE LOCATION INSIGHTS
Technologies, Market, Destinations & Sourcing Practice
The latest issue of our Outsourcing Journal Special Editions provides insights from practitioners on the implementation of new technologies, such as AI and process automation and how companies can benefit form innovating handling IT and business processes.
free, no registration required
