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Interview with Iain Banks from TTEC about operations under Covid-19 conditions

We have interviewed Iain Banks, Regional Vice President, International Markets at TTEC in EMEA on the company's changes in their operations and delivery model,...

Interview: Global Delivery Center In Germany – Current Conditions

Interview with Dr. Josefine Dutschmann, the Senior Manager responsible for BPO/Shared Service Centers at Germany Trade and Invest, the foreign trade and economic development...

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RECEIVE FREE ARTICLES

Annual conferences of German Outsourcing Association and German Process Automation Association together with the Outsourcing Journal and the Process Automation Journal

Outsourcing & Shared Services Germany Forum + RPA & Smart Automation Forum 2020

October 7th and 8th 2020, Berlin (Mitte), Rockettower

MARKETS, DATA, STUDIES, REPORTS - UPDATED!

RPA market in the times of COVID-19 pandemic

By Dr Damian Kedziora, Doctor of Industrial Engineering and Management graduated from Lappeenranta University of Technology, Postdoctoral Researcher at Hanken School of Economics and...

NEW! BUSINESS & COMPANY NEWS - DACH & EU (DE/EN)

Dell Technologies Center of Excellence in Egypt

By Magued Mahmoud, Vice President & General Manager, Dell Technologies Center of Excellence in Egypt New technologies will transform businesses in ways we have never...

VIDEO INTERVIEWS

From Rapid Growth to Maturity 

Looking at traditional location for Shared Services and BPO, Egypt enjoys a unique blend of qualities, putting it in the same ranks as Bucharest, Budapest or Warsaw.

The Egyptian ICT & BSS Industry

By Stephan Fricke, CEO & Head of Advisory Board at German Outsourcing Association and German Process Automation Association Deciding for a location for shared services...

DESTINATION GUIDES

Information guides on sourcing destinations for free download

Experience, knowledge, proximity, scalability

Poland keeps setting standards for ICT and BSS industries, not only in Europe. With a history of more than 25 years the BSS sector is one of important economic sectors in Poland and provides unique opportunities as shared service or as outsourcing location.

Designing the right combination of automation

Designing the right combination of automation and human service. Assist Digital Europe's Head of AI, Marco Palmonari, shared with the Outsourcing and Shared Services...

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MORE LOCATION INSIGHTS

Technologies, Market, Destinations & Sourcing Practice 

The latest issue of our Outsourcing Journal Special Editions provides insights from practitioners on the implementation of new technologies, such as AI and process automation and how companies can benefit form innovating handling IT and business processes.

free, no registration required