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MANAGMENT

Beziehungsmanagement – Fünf Faktoren einer gesunden Geschäftsbeziehung in ITO/BPO/SSC

5 Schritte zu einer verbesserten Beziehung zum Outsourcingpartner – trotz vertraglich ungeregelter Beziehungsbedingungen - von Prof. Dr. Markus H. Dahm und Carolin Joseph, IBM Deutschland, Global Business...
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EVENTS & PUBLICATIONS

CCC Convention’s Anniversary Edition in Berlin

CCC presents the 20th CCC Convention: „Unique Services: How selected measures lead to great customer service“ The CCC Convention takes place for the 20th time - it is...

Outsourcing in Germany? The ITO&BPO Germany Forum on April 6th in Berlin answers questions.

The independent German Outsourcing Association and the Outsourcing Journal organize the 4th ITO&BPO Germany Forum on April 6th in Berlin. Unique concept The concept of the...

BPO

How Outsourcing Bridges Emerging Technology Transformation

... for Retail and Hospitality Companies. By Michael D. Mills, SVP, Call Center Solutions, CGS Consumers today crave a seamless and interactive experience across all touchpoints,...

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OUTSOURCING JOURNAL SPECIAL EDITIONS

Shared knowledge (non promotional) from leading IT-, business process and management experts, interviews and research results entirely free of charge for download.