Outsourcing Journal

Independent ICT service business insights since 2010

Home Markets and locationsAfrica and Middle East A True Hub of Business and Technology Services in Digital Transformation

For several years, leading organizations in developed economies have outsourced and offshored IT and functional business skills to countries with strong talent pools to bridge the skill gaps.

Moreover, the rapid acceleration of Digital Trans- formation (DX) has compelled these organizations to urgently review their human resource sourcing strategies. Driven by DX adoption, the global offshoring IT services spending market is projected to expand from $74 billion in 2017 to $107 billion by 2022, translating into a CAGR of approximately 7.5%.

IDC believes Egypt is effectively positioned to become a major hub of business and technology services to countries and organizations that are undertaking DX, particularly those in regions such as North America, Europe, Middle East, and Africa facing resource constraints. Indeed, after establishing itself as a preferred regional outsourcing services hub Egypt started expanding its global outsourcing footprint and is now one of the fastest-growing offshore destinations in the world.

The country has also established a good reputation for its large, high-quality offshoring services. As a result, Egypt’s BPO and IT offshoring industry has gradually gained share in the global marketplace over recent years.

Strengthened by the potential of the Egyptian ICT market, International Data Corporation (IDC) established its regional research center in Egypt in 2016. Leveraging the vast Egyptian talent pool and more than doubling the operational size to be the second largest office in the region, IDC has been successfully offering research and consulting services to clients throughout the EMEA region.

IDC has continued to build depth and support the Egyptian ICT industry as the premier glob- al provider of market intelligence, advisory services, and events for information technology, telecommunications, and consumer technology markets. Through our research and events, IDC are supporting important topics including cloud regulation best practice, market size and growth across solutions and technologies as well as innovation accelerator forecast and focus and furthering our partners local go to market activities.

Egypt possesses many strengths that support its offshoring industry

A large resource pool (owing to the government’s focus on technical education), thousands of fresh graduates in Engineering, Computer & Information Sciences, General Sciences and Technology and a large skilled workforce that enhance the country’s position as one of the largest global sources of ITO, BPO, and knowledge process outsourcing (KPO) skills, and a large workforce with English, Arabic, French, German, and other Euro- pean language skills.


Read this and other insights on the conditions and opportunities of co-operating with Egyptian based technology and business process partners and see who to contact locally with questions and support at the 2019 Destination Guide Egypt (2.0): https://www.outsourcing-destinations.org/outsourcing-guide-egypt/ (available as free download)