The Hungarian Service and Outsourcing Association, HOA has published its 2017 Business Services Benchmark Survey. The study provides reliable comprehensive data and insights into the Hungarian Shared Services and Outsourcing industry.

The study was conducted in close co-operation with the Institute of Management at Corvinus University of Budapest, which is the leading and prestigious educational, research and consulting center of business services in Hungary.

In the following video key-shareholders of the Hungarian shared services and outsourcing industry present some of the findings of the survey. Besides you will find the download link below.

Balázs G.NAGY, President of HOA comments: “The Hungarian business services and outsourcing industry has a developed and mature market. Next to the crucial factor of talent management, development and retention, the key strategic elements to maintain Hungary’s leading position among the Shared service industries in CEE and to exploit the global opportunities are: moving up the value chain and finding the appropriate automation and digitization processes and procedures.”

The report contains besides others the following data and information:

  • Languages
  • Expansion Plans Of Companies With Business Services Centers In Hungary
  • New Services Offered – Expansion
  • Current Development Stage Of Hungarian Business Services Centers
  • Competitiveness Factors
  • Selection Criteria When Selecting Hungary as a Business Services Center Location
  • Recruitment Lead-Time
  • Attrition Rate
  • Education Support
  • Technology
  • Usage Of Automation Technologies In 2017

and more.