CCC presents the 20th CCC Convention: „Unique Services: How selected measures lead to great customer service“ The CCC Convention takes place for the 20th time – it is the Top Event for experts in the customer care industry and business decision-makers.
On Thursday, June 22, 2017, CCC will present international speakers at Tagungswerk Berlin, as well as providing an environment for networking and exchange on exciting service topics and business trends.
At the jubilee event, you will discover more about innovative measures that make unique customer service possible under the topic “Unique Services: How selected measures lead to great customer service”.
Join us and celebrate with us 20 successful years of CCC Conventions!
Moderation and opening speech: Dr. Nils Hafner, Professor of Customer Relationship Management at the Lucerne University of Applied Sciences, Switzerland
Olav. V. Strawe, 4Com Innovation Center Berlin, Germany
Cordula Winter-Schweizer, Head of Customer Experience, Zürich Versicherung Switzerland
Siegfried Schallenmüller, GM Customer Experience Europa, Dimension Data Germany
Anne-Marie Sayous, Sephora France
During the breaks you will have the opportunity to interact with our speakers and around 150 international guests in a pleasant atmosphere.
Following the presentations, a person will be awarded the CCC Special Award for their achievements and commitment to the Customer Care and BPO Industry.
More information about the event can be found here.