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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

In our first guide to digital transformation published on Information Age we answered some of the most pressing questions ahead of CTO's in finance. Transformation initiatives do seem like the gateway to achieving business goals, but it does imply much...
Mr. Anderson as Managing Director of Trestle Group in Switzerland you have had the chance to work on some complex IT and business process outsourcing projects involving transformations of organizations and nearshore and offshore sourcing models. With your experiences in...
By Randev Dias, Senior Manager Professional Services at OpusCapita Group. The global business environment is in constant shift. As organizations adapt to changes triggered by socioeconomic, geopolitical and environmental factors, the expectations from business process outsourcing are also changing. Enterprises...
The strong growth of the BPO service provision sector in the recent years is a testimony of the model’s superiority over alternatives – most commonly captive Shared Services – to a significant group of businesses. The facilities, staff, process...
Lohnabrechnung bedeutet heute sehr viel mehr als nur die korrekte und fristgerechte Bezahlung von Mitarbeitern. Administration, Handling und Kontrolle von Payroll-Daten müssen vielmehr effizient und effektiv gestaltet werden. Gleichzeitig gilt es, die Sicherheit von Gehaltsdaten in einer immer komplexer...
Bots and People unterstützen Unternehmen und Verantwortliche mit Informationen und Weiterbildungsangeboten rund um das Thema Process Automation. Wir unterstützen dies und empfehlen das Webinar am 17.09.2020 um 18:00 Uhr zum Thema Process Mining, RPA & Co. Bots and People schreiben...
By Dr. Karin Stumpf and Johannes Deltl, Managing Directors of Acrasio, Germany for the Outsourcing Journal Special Editions - In the last years outsourcing has seemed to slow down and dou- ble digit growth rates for providers are not achievable...
Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to grow at an...
IBM is proud to be an involved and contributing part of the Egyptian economy since its establishment in 1954. From Watson apps to full scale solutions, IBM cognitive and cloud solutions provide innovation by bringing new approaches to clients,...
The business world is in a state of perpetual change. Spiraling amounts of data, new technologies, fluctuating market requirements, and the restructuring of existing value chains have a strong and significant impact. Unconventional, innovative market players are poised to...