By Stefan Abadzhiev, Senior Sales Manager EMEA, TELUS International Europe - When the outsourced contact center industry started to flourish it was all about cost cutting for companies. Now, it’s much more; it’s about how contact centers can play a...
The journey to diversify KPMG Jamaica’s operations started in 2013 and began with us initially seeking to engage KPMG India to support a ‘sunset/sunrise’ outsourcing solution for larger English-speaking firms so ...
Designing the right combination of automation and human service. Assist Digital Europe's Head of AI, Marco Palmonari, shared with the Outsourcing and Shared Services Germany Forum in Berlin how automation can provide a high-quality service when it is used...
IBM is proud to be an involved and contributing part of the Egyptian economy since its establishment in 1954. From Watson apps to full scale solutions, IBM cognitive and cloud solutions provide innovation by bringing new approaches to clients,...
By Gary Schwartz, CEO at Impact Mobile Inc. USA - Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centres) to more cost-efficient partners and markets to reduce spend. When...
By Michael Mills, SVP, Global Sales and Solutions, CGS - Executives of businesses big and small are faced with many unique decisions as they tackle today’s challenging corporate landscape, while reviewing potential opportunities for growth. Should I expand globally? What...
Als komplett anbieterunabhängige Branchenverbände laden der Deutsche Outsourcing Verband e.V. und der Deutsche Prozess Automation Verband e.V. zu einer gemeinsamen Jahresveranstaltung – das Outsourcing & Shared Services Germany Forum + RPA & Smart Automation Germany Forum am...
GERMAN-KOSOVAR ECONOMIC FORUM - July 05 – 07, 2022 in Pristina, Kosovo
The German-Kosovar Business Association (Kosovarisch-Deutsche Wirtschaftsvereinigung - KDWV) is inviting with the support of the German Eastern Business Association (Ost-Ausschuss der Deutschen...
By David Cocks, CEO and founder of CloudTrade. You may not realise it, but there is no need for electronic invoices within the EU to have an electronic signature. This has actually been the case since 1st January 2013,...
By Dr. Karin Stumpf and Johannes Deltl, Managing Directors of Acrasio, Germany for the Outsourcing Journal Special Editions - In the last years outsourcing has seemed to slow down and dou- ble digit growth rates for providers are not achievable...
