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Independent ICT service business insights since 2010
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Strategy and management
October 16th – Free Webinar with German Africa...
September 11, 2024
DIGITAL OPERATIONAL RESILIANCE ACT
August 26, 2024
Deals
Interview – Software Development for BMW in North...
February 6, 2023
CREALOGIX implementiert Mobile Banking Platform bei der VZ...
August 24, 2018
Market studies
New Outsourcing Destination Guide published – Albania
January 6, 2025
New IT Market Report 2024 – Krakow (PL)
June 17, 2024
BPO (Back and front office)
Helping customer service to serve multiple languages –...
January 30, 2023
Setup in the Balkans for ICT service delivery...
May 16, 2022
IT business
Ukrainian IT is loosing trust from markets –...
June 3, 2024
Uzbekistan IT in Europe – April 23rd, Berlin...
April 1, 2024
GBS and Shared Services
ICT & BSS in Georgia – A detailed...
February 24, 2021
German Language Talent in Outsourcing & Shared Services...
May 3, 2019
Automation
RPA market in the times of COVID-19 pandemic
May 13, 2020
Automating daily HR tasks – according to the...
November 14, 2019
MARKETS AND LOCATIONS
Europe
Analysis – Kosovo’s ICT Sector in 2023
September 27, 2023
Connecting Tech Talents with Companies at Innovation and...
September 25, 2023
Africa and Middle East
German-Rwandan IT & Business Services Summit 2024
May 3, 2024
Bundesministeriums für Wirtschaft und Klimaschutz (BMWK) lädt IT-Unternehmer...
January 23, 2024
World
Let’s open a development office in Eastern Europe...
February 5, 2023
2021/22 Philippines IT & BPO Industry Performance and...
October 12, 2021
Initiatives
German – Kosovo IT Education Program Ex-Cite
March 30, 2022
Tech Education – Ensuring Competitiveness of Economies
July 8, 2021
Germany
IT-Sourcing Workshop für Deutsche Startups
February 28, 2024
microfin Provider Management Framework
May 29, 2018
NEWS AND EVENTS
Events
Global Business Services Summit 2023 – Accra
September 27, 2023
Bridging the Paper-to-Digital Gap in Freight Documents with...
September 23, 2023
News
MetDaan Digital Agency opens at Innovation and Training...
January 23, 2023
Pro Progressio Is Re-Launching Its Popular BSS Sector...
January 3, 2022
HOME
BUSINESS
Strategy and management
Interview – How to integrate external IT partners...
May 9, 2023
Building a tech innovation ecosystem in the heart...
December 29, 2022
Deals
Förderbank für Nordrhein-Westfalen geht Rahmenvereinbarung mit innobis ein
August 17, 2018
enviaM-Gruppe verlängert IT-Rahmenvertrag mit GISA
August 10, 2018
Market studies
65% der deutschen Unternehmen sehen die Nutzung von...
October 10, 2019
FocusOn Report An Investment And Location Guide –...
July 15, 2019
BPO (Back and front office)
Analyzing The Application Of Business Process Outsourcing
February 17, 2021
TTEC Accelerates Growth Strategy in EMEA with Addition of...
December 8, 2020
IT business
Coding is Awesome – says 11 year old...
February 3, 2023
IT Ukraine in March 2022 – Interview with...
March 11, 2022
GBS and Shared Services
Changes & challenges for HR service and insights...
April 29, 2019
Valeo Interbranch Automotive Software – Case Report
August 28, 2018
Automation
Designing the right combination of automation
September 19, 2019
Do robots need an own software license? –...
September 19, 2018
MARKETS AND LOCATIONS
Europe
Tricity – The Beating Heart of Modern Business...
April 18, 2022
Review of Polish Office Space for Tech and...
August 30, 2021
Africa and Middle East
ICT Sectors Growing Together – Scandinavia in Cairo
May 5, 2023
North African Digital Services Hub – Morocco
November 9, 2022
World
56% of participating ITC/BSS companies in Poland use...
May 21, 2019
Outsourcing, SSC & GBS in the Financial Services...
April 11, 2019
Initiatives
TUMO in Berlin – Underlining the need of...
September 3, 2020
Armenia’s tech sector does many things right …...
March 26, 2020
Germany
Future Ready Operations
May 25, 2018
314.000 jobs in MINT areas in Germany open...
May 15, 2018
NEWS AND EVENTS
Events
FOSS4G 2023 gathers 1000 guests at Innovation and Training...
June 4, 2023
Best occasion to ensure cooperation and investments in...
June 22, 2022
News
German Car Manufacturer Opel to Move Developer Teams...
October 15, 2021
H.E. Ambassador Phumelele Stone Sizani at South Africa...
October 13, 2021
Home
Markets and locations
Europe
Tunisia’s ICT Sector in 2021-23
Interview: An expanding pioneer in Côted’Ivoire and Senegal – Majorel
Opportunities in ICT – Analysis of Egypt’s ICT Sector in 2022
September 30, 2022
Interview – Financial inclusion and secure payment in Africa
Emerging ICT Services Locations: Senegal
A Rwandan Software Company’s CEO Look at the ICT Talent in the Country
Ghana levels up – Interview with an IT-Services CEO
November 30, 2021
Digital Ghana – An ICT-Sector Overview
Accelerating Digital Growth in Rwanda
Internal service provider business – KPMG Jamaica
August 2, 2021
Business Model Software Development in Africa – It’s Reality
Rwanda ICT – A Sector Overview
Digital Tunisia – The German Federal Ministry for Economic Cooperation and Development (BMZ) invites
Special Series – ICT Sectors and Digital Business in Africa
March 30, 2021
Update: Have a look at … Georgia
UPDATE: 22.10. Online: „ALL FOR BUSINESS – Moderner Dienstleistungsmarkt in Szczecin“
Outsourcing Opportunities in the Caribbean
September 1, 2020
The Egyptian ICT & BSS Industry
Poland as the land for BPO/SSC and IT investments
Introduction to Orange Business Services Operations in Egypt
Outsourcing and Shared Services Destinations – Poland
May 6, 2020
Interview: Global Delivery Center In Germany – Current Conditions
H.E. Mr. Ramin Hasanov on the ICT sector as key driver for development in Azerbaijan
Dell Technologies Center of Excellence in Egypt
February 19, 2020
An industry on fire
A True Hub of Business and Technology Services in Digital Transformation
Probably the most beautiful sourcing destination
20 Industry Experts On The State Of The Outsourcing Market in Eastern Europe
November 5, 2019
What happen at the Polish GBS sector? (Video)
ICT and Business Process Services in the Caribbean – 26.-27.09. Frankfurt
Market Entry For Foreign IT and BPO Specialists Has Become Easier
September 20, 2019
Southeast Europe’s Promising Sourcing Hub – Kosovo
Beitrag auf arte TV zum TUMO Center in Jerewan
How to FinTech? Interview with an IT CEO in Lithuania
Introduction of Georgia’s opportunities in BPO sector to German companies
September 25, 2018
Angela Merkel visits TUMO, a new technology & design education initiative
Microsoft Advanced Technology Lab in Cairo
DELL EMC’s Egypt Center of Excellence
June 27, 2018
Global delivery – IBM Egypt
MYTOYS GROUP Experience With Setting-up A TechLab In Madrid
Green Gardens in the Desert
Interview with TeamViewer’s VP Engineering and GM IoT and Monitis
May 15, 2018
German-Polish Outsourcing Forum May 24th in Szczecin
Transition And Transformation
Detailed insights into Hungarian SSC and Outsourcing industry in 2017 report (with video)
November 29, 2017
International Success Of Mid-market IT Service Providers in CEE
Update: Tax Compliance & BPO Symposium (Deutsch)
Poland and Ukraine build outsourcing empires
AI Camp Frankfurt am 25.10.2017
October 18, 2017
Current Salaries In IT And Backoffice In Germany (German)
Lithuania – Business Service Sector Report
Siberian IT exchange – Software cluster in Tomsk in 2017
September 18, 2017
70.000 visitors expected for this years DigiTec Expo in Yerevan (Armenia)
Praxisbericht Digitale Transformation in der Gastronomie
Delegation of Startups in Armenia in Berlin and German Delegation at DigiTec
Short-Interview with Kian Mossanen from OSRAM, Germany
July 5, 2017
Short interview with Stefanie Kemp, from RWE IT GmbH, Germany
Egypt’s IT Industry: Steady Growth, Revenue, and Employment
Artificial Intelligence & Robotic Process Automation World Summit in Germany
June 8, 2017
Nearshore Navigator – Online-Tool hilft bei erster Einschätzung zu Standorten (German)
Digitisation at German Automotive Supplier Eberspächer (German)
The market for IT sourcing advisory in Germany (German article)
Market study German IT-Trends 2017 (German article)
May 27, 2017
Salary report Germany 2017 (German article)
Egypt’s IT, Business Process and Shared Service Industry
Current Market Situation In Germany And Understanding Service Buyers And Providers
January 18, 2017
Interview: The Three Sides Of IT-Sourcing In Germany
Vier Thesen zum IT-Sourcing bei Versicherungen
Barcelona – Shared Service Location in Europe
Emerging: Sri Lanka’s IT/BPO Industry – An Overview
July 14, 2016
Insight: Anatomy of a Full Cycle Nearshore Development Company
10 Facts about Kosovo as sourcing destination for IT services
Romania The Nearshore Neighbor – European Businesses Discover Sizeable Opportunities
May 11, 2016
Kostenloser Leitfaden: In fünf Schritten zur soliden Sourcing- und Cloud-Strategie
Acceptance of Outsourcing in Germany is growing significantly
Aktuelle Marktforschung zur IT-Industrie in der Ukraine – 100.000 Programmierer
Lviv Hosts 15% of Ukrainian IT Experts – Report Results
February 19, 2016
The Business Services Industry In Poland
Change-Management-Studie: Zwischen Veränderungsanführern und Change-Controllern
Die Risiken im Outsourcing – Know-How-Sicherung als Erfolgsfaktor
January 14, 2016
6 Tipps aus der Praxis für eine erfolgreiche Transition
Is Everything In Order With The State Of Nearshore Affairs?
Focus On Report: Rzeszów, Poland
Update: Getting to Know Polish Sourcing Destinations – Focus On Reports
December 9, 2014
Get to know Poznan – Focus On Report BPO & ITO
The impact of the Ukraine crisis on its IT Market
61 Pages Neutral Destination Guide Romania – free download
June 3, 2014
German Market for F&A and Payroll Outsourcing 2014 – Download 70 pages Analysis
Was in keinem Service Level Agreement fehlen darf – kostenloser Leitfaden
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