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In 2014 Oxford University Press launched its Oxford Global Languages initiative to empower millions of people across the globe with digital lexical data in 100 of the world’s languages and …

Agile Nearshoring & IT-Fachkräftegewinnung – B2B-Events mit der kosovarischen Digitalwirtschaft Sie suchen nach einem zuverlässigen und kostengünstigen Partner, der Sie in den Bereichen Softwareentwicklung, Webdesign, Mobile Apps und Digital Media …

Über 280 Teilnehmer kamen zur 10. Shared Services & Outsourcing Woche 2015 in Berlin zusammen und profitieren von dem vielseitigen Programm. Das Erfolgskonzept der letzten Shared Services Woche soll auch …

Our partner publication the Outsourcing&More Magazin from Poland interviewed Krzysztof Stanczykiewicz, Business Unit Manager w HRK S.A. Poland continues to strengthen itself as one of the most frequently chosen location for …

Am Donnerstag, dem 6.Oktober 2016 geht die nunmehr 19. CCC Convention über die Bühne. In diesem Jahr findet das Event nach Paris und Berlin wieder im Studio 44 in Wien …

It is no secret that the Baltic States represent a “trendy” destination for multinational companies to set-up shared service centers (SSCs). Over the last years, many corporations have invested massively in …

IT-Sourcing ist ein Geschäftsfeld, das international und branchenübergreifend etabliert ist und fester Bestandteil jeder IT-Strategie sein sollte. Der Versicherungsbranche wird nachgesagt, in Bezug auf IT-Sourcing eher konservativ und abwartend zu …

Catalonia understood right from the start the needs implicit in the processes of centralising operations performed by large multinationals aimed at cutting costs in internal corporate services and maximising return …

By Richard Jeffery, co-founder of AOMi, UK – In recent years, more and more businesses have turned to partner organisations to provide cost-effective ways to manage key processes such as customer …

The European BPO Forum brings together BPO providers and beneficiaries, focusing on specific needs and customized solutions. We would like to invite you to this years European BPO Forum on November …

By Gary Schwartz, CEO at Impact Mobile Inc. USA – Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centres) to …

NEW EU DATA PROTECTION REGULATION INTRODUCES EU-WIDE REGIME AND REQUIRES MORE TRANSPARENCY AND HIGHER STANDARDS OF PROTECTION Starting May 24th, 2016, the new data protection regulation (Regulation 2016/679 of the …

In recent years, the growth in outsourcing has increased significantly due to the advancement in technology, competitive and faced paced business environment. Outsourcing has become one of the most important …

The fashion for outsourcing emerged along with the development of the market in specialised services. Because of the high specialisation of individual entities and the need for budget optimisations, businesses …

By Frank Sundermann, Managing Director Durch Denken Vorne Consult GmbH and Andreas Fries, Professor for Supply Chain Management at the Rheinische Fachhochschule (University of Applied Sciences) in Cologne, Germany. During the 90’s the …

By Randev Dias, Senior Manager Professional Services at OpusCapita Group. The global business environment is in constant shift. As organizations adapt to changes triggered by socioeconomic, geopolitical and environmental factors, the …

By Paolo Marcattilj / UK Director Global Remote Services. Companies have often relied on a limited number of geographic sourcing destinations, mostly far away (offshore), as part of their outsourcing strategies. …

Unternehmensberatung microfin zeigt, wie Unternehmen richtig auslagern oder Cloud-Services nutzen Bad Homburg, 06. April 2016 – Wenn Outsourcing-Projekte scheitern, liegt der Fehler meist lange zurück. Mangelhafte Vorbereitung oder fehlende Strategie …

We would like to provide you with one of the last updates before we meet at our annual event, the ITO&BPO Germany Forum on April 26th at the Microsoft Atrium …

By Boris Kontsevoi, Ruediger Dorawa and Diana Kontsevaia, Intetics, for the Outsourcing Journal – Building distributed teams is often a necessity in today’s fast, globalized economy. When a company faces …

We always search for research papers and analyses covering the ITO and BPO market in Germany and Europe. Recently we came across the “Sourcing Pulse Check 2015” which is an …

By Andrzej Novosiolov, Lead Business Analyst and Project Manager at SoftElegance – The term “creativity” is not strictly defined. In general, it is a capability to produce something innovative, original and …

Best practice guidelines for mastering the remote challenge in distributed software development. By Marko Djuric, Managing Partner, InterVenture Nearshoring GmbH, Switzerland. The right Team Spirit instead of “Us” and “Them” Building a talented …

Die Philippinen sind in der weltweiten Offshoring-Outsourcing Industrie die deutliche Nummer 2 hinter Indien. Mit über 1,3 Millionen Beschäftigten und über 22 Mrd. USD Gesamtleistung haben wir es mit einem …

Bericht: Ukraine aktuell führend in Europa bei IT-Outsourcing und Softwareentwicklung – Fast 100.000 Programmierer arbeiten für Tausende Technologie-Firmen aus den USA und Westeuropa. Ein Bericht von Ukraine Digital News in Kooperation mit …

By Stefan Abadzhiev, Senior Sales Manager EMEA, TELUS International Europe – When the outsourced contact center industry started to flourish it was all about cost cutting for companies. Now, it’s much …

ICT Spring Europe is one of Europe’s largest and most international information-communication-technology conferences. It is held each year in Luxembourg City and is dedicated to inform and educate through inspiring …

Lviv IT Cluster joined efforts with the sociological agency Fama to realize the unique and large-scale report of Lviv’s IT market – «Lviv IT Reserach» . One of the main …

By Igor Mendzebrovski, EVP Outsourcing at Itera, Norway, Ukraine – Every forward-looking company reaches a point at which it must make fundamental changes to continue growing. This point often comes when …

By Tomasz Borowiecki, Business Services Director, Hays Talent Solutions, Poland – The Business Services Sector (BSS) industry emerged in Poland only at the beginning of the 21st century, yet it has …

Die zunehmende Digitalisierung zwingt Unternehmen, sich auf kontinuierliche Veränderungen auszurichten. Als besonders ausschlaggebend für erfolgreiche Transformations-Projekte gilt dabei die Führungskraft. Sie muss den Wandel gestalten und durchführen. Wie die aktuelle Studie …

By Paul Parmar is CEO of Constellation Healthcare Technologies, UK. Hospitals, medical practices and healthcare organisations are all experiencing pressure on their bottom line and several have been or are …

By Stephan Fricke, CEO, Head of Advisory Board Deutscher Outsourcing Verband e.V. (German Outsourcing Association) – Are you preparing for 2016? Then have a look on our predictions and suggestions …

We would like to invite you to take part in the upcoming special edition of the Outsourcing Journal “The ITO Edition”, that will be published in Feb. 2016. On about 80 …

Regardless of its definition, IT outsourcing is a type of business operating strategy that will, sooner or later, significantly influence a reorganisation of corporate operations. It is not without significance …

By Michael Mills, SVP, Global Sales and Solutions, CGS – Executives of businesses big and small are faced with many unique decisions as they tackle today’s challenging corporate landscape, while reviewing …

The use of Cloud services at home, in the workplace and in large organisations has steadily and significantly increased. Now this trend has moved to mobile devices and Cloud technology. …

This article will tell about nine steps to become an enemy of your IT contractor and bring your IT project to failure. The customer, who works with an IT company, or …

Eines der höchsten Risiken eines auslagernden Unternehmens im Rahmen von Outsourcing ist der Know-how-Verlust. Durch den richtigen Umgang mit dem betroffenen Know-how kann das Risiko minimiert werden. Outsourcing von Infrastruktur, …

Von Clemens Gunne, microfin Unternehmensberatung – Nach dem Spiel ist vor dem Spiel: Wenn Ausschreibung und Due Diligence geschafft und der  geeignete Outsourcing-Partner gefunden ist, ist Durchatmen trotzdem Fehlanzeige: Die ersten …

Die jüngste Vergangenheit hat gezeigt, dass der deutsche Mittelstand durch das globalisierte Umfeld zu immer schneller werdenden Veränderungen gezwungen wird, die Entwicklungen dabei zunehmend komplexer werden und somit die praktische …

By Lydia Bals, Professor of Supply Chain & Operations Management & Anika Daum, University of Applied Sciences Mainz, Germany – Offshoring and outsourcing are established business strategies to focus on core …

By Dr. Karin Stumpf and Johannes Deltl, Managing Directors of Acrasio, Germany for the Outsourcing Journal Special Editions – In the last years outsourcing has seemed to slow down and dou- …

The strong growth of the BPO service provision sector in the recent years is a testimony of the model’s superiority over alternatives – most commonly captive Shared Services – to …

Contracting a Nearshore Partner sounds like a perfect solution to what is otherwise bound to become a strangling threat to the health and sanity of the German IT industry: The …

The CEE Strategic Shared Services Conference is the result of an extensive research with SSC leaders across Central and Eastern Europe for the development of a regional platform encouraging collaboration, …

By Anthony Potter, Partner at Elix-IRR, UK for the “Business Process – managed and outsourced” Special Edition of the Outsourcing Journal Since the financial crisis, banks have been caught in a …

Von Gianni Giacomelli, Senior Vice President, Genpact für “Business Process – managed & outsourced Special Edition” of the Outsourcing Journal. Der schnelllebige Markt von heute verlangt von Unternehmen ein hohes Maß …

Autumn usually coincides with companies becoming more active and is full of conferences and industry events. As each year, both in Poland and in Europe, there is no shortage of …

Probably the most important publication on the European nearshoring industry – 150 pages, industry, insights, cases, best practices, destinations and contacts. This issue of The Outsourcing Journal Special Editions is …

InCrys joins the Outsourcing Verband as Knowledge Partner. The Knoweldge Partnership with the Outsourcing Verband (German Outsourcing Association) is a more active membership, where the partners provide insights on project …

Keynotes, sessions and debates focused on outsourcing industry, its challenges and also its future. Our speakers will be industry leaders and professional from a wide range of local and international …

Outsourcing&More is the partner publication of the Outsourcing Journal in Poland. The publisher, the Pro Progressio Foundation is working closely with the German Outsourcing Association to connect both markets and …

This issue of The Outsourcing Journal Special Editions is published on the occasion of the ITO&BPO Germany Forum 2015, which took place on April 23rd in Berlin. This Special Edition contains …

Bad Homburg – Die auf Outsourcing spezialisierte Unternehmensberatung microfin unternimmt einen für den Beratermarkt bislang einmaligen Schritt: Das Bad Homburger Unternehmen bietet ab sofort Ausschreibungsdokumente, Servicebeschreibungen und Verträge für Outsourcing-Vorhaben …

We are living in a customers’ world where concepts like customer experience or satisfaction are more and more popular. This means that competitive advantages acquired through brand, delivered services, innovation …

Am 8. Oktober 2015 begrüßt Competence Call Center in Berlin zur 18. Ausgabe des internationalen Business Events zu aktuellen Trends im Customer Care „Emotional” wird es am 8. Oktober in Berlin …

we invite you to contribute to the publications of the German Outsourcing Association by sharing your knowledge or presenting your expertise. Our publications include the Outsourcing Journal with its Online …

With this issue of Outsourcing&More Magazine we invite you to read some new publications. Together with the Pro Progressio Foundation The Outsourcing&More Magazin started a new initiative called City Tour …

Die Stadt Rzeszów, Hauptstadt der Woiwodschaft Podkarpackie (Karpatenvorland) wird seit vielen Jahren mit spezialisierter Luftfahrtindustrie, der Sonderwirtschaftszone „Euro-Park” Mielec und den dortigen Clustern in Verbindung gebracht. Der Sektor der modernen …

Das ITO&BPO Deutschland Forum ist die einzige internationale Branchenveranstaltung in Deutschland. Das Forum bezieht sich insbesondere auf die Marktbedingungen in Deutschland, wo speziell Onshoring Leistungen bevorzugt werden, und zeigt gleichzeitig …

This issue of The Outsourcing Journal Special Editions is published on the occasion of the ITO&BPO GERMANY FORUM 2014, which took place on October 1st in Berlin. At the forum …

Dr. Andreas Splittgerber, attorney from Olswang Germany LLP from a legal perspective and Mr. Christian Tueffers from Accenture GmbH will be talking about Cloud Agreements and the latest Industry trends …

We were writing earlier about the series of mini-reports about Polish cities, that provide a good environment for ITO and BPO services and Shared Services Centers, which is published by …

The September edition of Outsourcing&More, among many interesting articles, gives you the interview with David Cohen from LinkedIn. Kamila Wykrota from DTZ writes about how outsourcing drives regional office market …

The ITO&BPO GERMANY FORUM is the only international ITO/BPO industry event in Germany. The forum focuses especially on the market conditions in Germany and shows opportunities to optimize existing sourcing …

Focus On Report’s video on Poznan as destination for ITO and BPO services! Must watch. Produced and published by our partner organization in Poland Pro Progressio Foundation. > Watch the …

July-August edition of Outsourcing&More is presenting interviews with outsourcing professionals – Mr. Slawomir Majman, the President of Invest in Poland Agency and Gautam Thakkar – CEO and Managing Director of …

This issue of The Outsourcing Journal Special Editions is focusing on shared knowledge on Offshore Outsourcing, emerging destinations, best practices and political / economical development aspects with contributions from African, …

By Aviram Eisenberg, Israel & Germany. I have done business in Ukraine for quite some time now and I must confess I saw the country’s great potential, took a bet …

With the Outsourcing Destination Guide Romania we inform about the capabilities and actors of the Romanian ITO and BPO industry. We inform about market, conditions and actors and show case …

Springtime in Poland as each year is the outsourcing events period. At the end of April, IXth Polish outsourcing Forum was organized in Berlin and first edition of Call Center …

This report provides an analysis of the markets for outsourcing of payroll and finance & accounting processes in Germany, partly including Austria and Switzerland too. The report is based on …

  In the centre of Berlin, on 24 April 2014, the IX Polish Outsourcing Forum was held. This year’s edition was organized under the banner of German-Polish ICT Co-operation. The …

Noch immer machen Unternehmen bei Service Level Agreements (SLA) viele Fehler, stellt die Unternehmensberatung microfin fest. Fehler, die im Ernstfall viel Zeit und Geld kosten. Deshalb bietet microfin einen kostenlosen …