Mr. Anderson as Managing Director of Trestle Group in Switzerland you have had the chance to work on some complex IT and business process outsourcing projects involving transformations of organizations and nearshore and offshore sourcing models.
With your experiences in...
Introduction
In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to grow at an...
... for Retail and Hospitality Companies. By Michael D. Mills, SVP, Call Center Solutions, CGS
Consumers today crave a seamless and interactive experience across all touchpoints, whether shopping at a retail location or checking in at a hotel. This real-time demand...
