Outsourcing Journal Editors

Beyond work from home model in BPO – It has allowed the evolution of outsourcing into “orchestration” that has been extended into a set of delivery principles to allow CX …

The rising eco-system in the ICT sector pushed and accompanied by the government, Rwanda showcased what most of us Europeans don’t have on the radar: A tech ecosystem on the …

Emerging economies play an important role in tackling the severe lack of talent in digital ICT and business process services. After the rapid rise of the ICT industries in the …

The following is part of the analysis of Georgia’s ICT and BSS sector, published in the 2020 Outsourcing Destination Guide Georgia, by German Outsourcing Association. The Guide is available for …

Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to …

Shane Harnahan – CEE Associate Director at Cpl CEE was a guest to Wiktor Doktor’s podcast and has shared his thoughts concerning recruitment challenges and salaries in the region of …

The recent growth of Georgia’s Business Services sector has been evident. Georgia is fast becoming an attractive destination for contact centre services and non-voice business processes. Several international global businesses …