Outsourcing Journal Editors

As businesses transition to the next phase of work, whether it be an extension of remote work due to the Delta variant or returning to the physical office space, it’s …

The 61 pages report (EN+PL) – focusing on office space for the IT-/BPO/SSC sector contains information on 43 buildings, 10 flex/coworking offices and 22 showrooms, located in 9 cities.

The journey to diversify KPMG Jamaica’s operations started in 2013 and began with us initially seeking to engage KPMG India to support a ‘sunset/sunrise’ outsourcing solution for larger English-speaking firms …

Beyond work from home model in BPO – It has allowed the evolution of outsourcing into “orchestration” that has been extended into a set of delivery principles to allow CX …

The rising eco-system in the ICT sector pushed and accompanied by the government, Rwanda showcased what most of us Europeans don’t have on the radar: A tech ecosystem on the …

Emerging economies play an important role in tackling the severe lack of talent in digital ICT and business process services. After the rapid rise of the ICT industries in the …

The following is part of the analysis of Georgia’s ICT and BSS sector, published in the 2020 Outsourcing Destination Guide Georgia, by German Outsourcing Association. The Guide is available for …