The representative sample was comprised of 603 Swiss companies of which 380 (63%) were outsourcers. The survey results allow better understanding of the general profiles and behaviors of outsourcing companies in Switzerland.

As a result of the survey, the following trends are observed on the Swiss ITO market in 1Q 2011:

• Most of outsourcing companies in Switzerland are small (less than 50 in headcount)

• The greatest demand for the outsourcing services comes from IT/software development sector, followed by professional (e.g., accounting, legal) and financial services sectors

• The vast majority of Swiss outsourcers expect to increase their annual revenue by 10% to 19%, while most of non-outsourcing companies anticipate 1% to 9% annual revenue growth in 2011

• Small-value projects (EUR 0-49K) and large-value projects (EUR 500K+) are outsourced in equal proportions in Switzerland

• A Fixed-Price Project model remains the most popular outsourcing model in Switzerland

• Almost 50% of Swiss outsourcers transfer their IT / development nearshore

• Top Three Drivers of ITO decisions in Switzerland are: reduction of operating costs, shortage of domestic IT skills and resources and needs to focus on core competences

• Top Three Challenges facing Swiss outsourcers are: change management, cultural difference and poor communication with vendor’s project management

• 50 per cent of Swiss non-outsourcing companies do not outsource due to concerns that the outsourced development will result in poorer product quality

• 50 per cent of non-outsourcers are very likely to outsource in the near future to access better qualified and lower cost IT resources outside Switzerland, while more than 40 per cent are very  likely to outsource to speed up time to market

More thought-provoking findings will be available in the Swiss IT Outsourcing Intelligence Report 2011 to be presented soon to the Swiss business community by the Outsourcing Journal, an official publication of the German- Austrian- Swiss Outsourcing Association (Outsourcing Verband).


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About It Sourcing Europe – IT Sourcing Europe is a research and consultancy company specialized in Nearshore IT / Software Development Outsourcing in Europe

Our Goals – Create comprehensive Body of Knowledge on Nearshore IT Outsourcing (ITO) in Europe, Benchmark current / future demands, trends and challenges of the European IT Outsourcing, Explore innovative business / service delivery models in terms of their cost effectiveness and abilities to meet clients’ business / IT needs and expectations

We Offer – Top quality quantitative and qualitative IT Outsourcing market research and fieldwork services, Evaluation of Central and Eastern Europe’s IT Outsourcing services providers and their factual capabilities to deliver innovative technological solutions on time and on budget, Free consulting services for European companies planning to outsource IT / software development functions and / or change their current IT Outsourcing strategy / engagement, Ad-Hoc IT Outsourcing strategy development and full-cycle support

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