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Interview with Dr. Josefine Dutschmann, the Senior Manager responsible for BPO/Shared Service Centers at Germany Trade and Invest, the foreign trade and economic development agency in Germany. The country is targeted by many service provider companies that see a...
5 Schritte zu einer verbesserten Beziehung zum Outsourcingpartner – trotz vertraglich ungeregelter Beziehungsbedingungen - von Prof. Dr. Markus H. Dahm und Carolin Joseph, IBM Deutschland, Global Business Services. Der Beginn einer Geschäftsbeziehung – Fluch oder Segen? Ob eine Partnerschaft zwischen unterschiedlichen Unternehmen letztlich die...
Maciej Piwowarczyk is Senior Director Global Business Services at Discovery Communications, Inc. and located in Discovery's EU headquarter in Warsaw, Poland. We have had the chance to meet Maciej and talk about Discovery Communication GBS, locations and process automation. Maciej, we have...
By Frank Sundermann, Managing Director Durch Denken Vorne Consult GmbH and Andreas Fries, Professor for Supply Chain Management at the Rheinische Fachhochschule (University of Applied Sciences) in Cologne, Germany. During the 90’s the Chicago Bulls were unbeatable. The core of the success...
Our long time partner association in Poland, the Pro Progressio Foundation is organising the so called BSS tour, a series of events in different cities and centres of the Polish Outsourcing and Shared Services industry. One of their last events...
By Dr. Daniel Stock, Senior Manager, Dr. Florian Meister, Geschäftsführer at Strategic Service Consulting GmbH, Germany, Dr. Alexander Becker, Geschäftsführer PMCS.helpLine Software Gruppe and Burkhard Franz, Leiter Service Management at Lufthansa Global Business Services GmbH, Germany. Shared service centers typically...