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Management

Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

Our long time partner association in Poland, the Pro Progressio Foundation is organising the so called BSS tour, a series of events in different cities and centres of the Polish Outsourcing and Shared Services industry. One of their last events...
Robert Half, a well-known HR-Services specialist with 400+ offices worldwide has analysed the salaries in Germany as well as raises, demand in competencies, recruitment strategies and more in its latest Salary Overview for Germany. The report covers labour market trends...
Shane Harnahan - CEE Associate Director at Cpl CEE was a guest to Wiktor Doktor's podcast and has shared his thoughts concerning recruitment challenges and salaries in the region of Central and Eastern Europe. Cpl, Irish HR Agency, at the...
By Igor Mendzebrovski, EVP Outsourcing at Itera, Norway, Ukraine - Every forward-looking company reaches a point at which it must make fundamental changes to continue growing. This point often comes when development demands exceed the capabilities of current resources. Companies can...
In our first guide to digital transformation published on Information Age we answered some of the most pressing questions ahead of CTO's in finance. Transformation initiatives do seem like the gateway to achieving business goals, but it does imply much...
Our partner publication the Outsourcing&More Magazin from Poland interviewed Krzysztof Stanczykiewicz, Business Unit Manager w HRK S.A. Poland continues to strengthen itself as one of the most frequently chosen location for shared services centers dedicated to business. Processes supported in our...
Laut einer aktuellen Studie von HAYS, die den tatsächlichen Fachkräftemangel in deutschen Unternehmen untersucht nutzen die Unternehmen nur sehr mangelhaft die zur Verfügung stehenden Mittel, wie Rekrutierung und Nachwuchsförderung Attraktivität als Arbeitgeber Strategische Planung des Personalbedarfs Geschäftsstrategie und Standortpolitik ...
By Dr.-Ing. Olaf Röper, CIO i.R. and Advisor to CxO’s - As part of an outsourcing agree- ment, the ITO contract partners generally agree on how the future operation is to be carried out. Negotiations on service-level agreements and the...
Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to grow at an...
By Boris Kontsevoi, Ruediger Dorawa and Diana Kontsevaia, Intetics, for the Outsourcing Journal - Building distributed teams is often a necessity in today’s fast, globalized economy. When a company faces talent shortage, tough deadlines for product release, and requires...