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Management

Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

We have seen significant development in communication and marketing quality as well as in the output from services provider side in the last two years. Today we have invited Boriana Dimitrova, Content Marketing Manager at TELUS International Europe, to talk about...
By Dr. Daniel Stock, Senior Manager, Dr. Florian Meister, Geschäftsführer at Strategic Service Consulting GmbH, Germany, Dr. Alexander Becker, Geschäftsführer PMCS.helpLine Software Gruppe and Burkhard Franz, Leiter Service Management at Lufthansa Global Business Services GmbH, Germany. Shared service centers typically...
Myth #1: The main reason why companies decide to outsource is cost-reduction Fact: The main reason behind outsourcing is the company’s growth, in terms of capability and geographic reach, as well as value provided to customers – these are the...
NEW EU DATA PROTECTION REGULATION INTRODUCES EU-WIDE REGIME AND REQUIRES MORE TRANSPARENCY AND HIGHER STANDARDS OF PROTECTION Starting May 24th, 2016, the new data protection regulation (Regulation 2016/679 of the European Parliament and of the Council, hereinafter referred to as...
By Frank Sundermann, Managing Director Durch Denken Vorne Consult GmbH and Andreas Fries, Professor for Supply Chain Management at the Rheinische Fachhochschule (University of Applied Sciences) in Cologne, Germany. During the 90’s the Chicago Bulls were unbeatable. The core of the success...
Unternehmensberatung microfin zeigt, wie Unternehmen richtig auslagern oder Cloud-Services nutzen Bad Homburg, 06. April 2016 – Wenn Outsourcing-Projekte scheitern, liegt der Fehler meist lange zurück. Mangelhafte Vorbereitung oder fehlende Strategie untergraben den Erfolg von Anfang an. Wie ein Unternehmen ein...
Von K. Nadeem Arif, Geschäftsführer, outsourcing4work GmbH für Outsourcing Journal - Für viele Unternehmen ist Outsourcing ein Reizwort. Die einen sehen darin bestechende Möglichkeiten, flexibel zu agieren, Kosten zu sparen und externes Knowhow in ihr Unternehmen zu holen. Andere verbinden mit dem Begriff...
By Boris Kontsevoi, Ruediger Dorawa and Diana Kontsevaia, Intetics, for the Outsourcing Journal - Building distributed teams is often a necessity in today’s fast, globalized economy. When a company faces talent shortage, tough deadlines for product release, and requires...
By Igor Mendzebrovski, EVP Outsourcing at Itera, Norway, Ukraine - Every forward-looking company reaches a point at which it must make fundamental changes to continue growing. This point often comes when development demands exceed the capabilities of current resources. Companies can...
Die zunehmende Digitalisierung zwingt Unternehmen, sich auf kontinuierliche Veränderungen auszurichten. Als besonders ausschlaggebend für erfolgreiche Transformations-Projekte gilt dabei die Führungskraft. Sie muss den Wandel gestalten und durchführen. Wie die aktuelle Studie „Superkräfte oder Superteam – Wie Führungskräfte ihre Welt wirklich...