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Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

Technologies, Market, Destinations & Sourcing Practice - not only for Germany. This is the title of the new Outsourcing Journal Special Edition. In this issue of the Outsourcing Journal Special Editions we take a look at the effects and cases...
By Dr. Daniel Stock, Senior Manager, Dr. Florian Meister, Geschäftsführer at Strategic Service Consulting GmbH, Germany, Dr. Alexander Becker, Geschäftsführer PMCS.helpLine Software Gruppe and Burkhard Franz, Leiter Service Management at Lufthansa Global Business Services GmbH, Germany. Shared service centers typically...
As businesses transition to the next phase of work, whether it be an extension of remote work due to the Delta variant or returning to the physical office space, it’s critical that business leaders recognize that technologies that worked during the strictly remote period may no longer be the most efficient. While many businesses’ wallets are still contracted from the lockdowns, investment now can pay dividends later.
Erste Schritte vor der Pilotprojektplanung Definieren Sie als allererstes Ihre Bedürfnisse von Outsourcing und verstehen Sie klar Ihre Motivation dafür. Berücksichtigen Sie auch den möglichen Einfluss den dies auf Ihre Kunden und Mitarbeiter haben kann. Danach entscheiden Sie sich für...
We had the chance to meet with Marco Stefanini, founder and chairman of Stefanini and with Mr. Ernst Vögtle, VP Sales Management EMEA and talk about their views on the global IT service industry and the expansion to the...
We talked with Mr. Dr. Dietz, from aproxito and former Siemens Manager about Market Development in Germany, IT Purchasing, Sourcing Strategies, Readiness of Internal Organization, Risk Evaluation, and Marketing for Service Providers. Dr. Dietz, you know the perspective of all...
Growing watermelons A common problem when outsourcing is doing the opposite of delegating responsibilities and tamping down in an attempt to control actions everywhere – even when taking place outside the organization. Those service...
We have had the chance to interview Mr. Kian Mossanen from OSRAM in Germany during the ITO&BPO Germany Forum in Berlin on sourcing strategies, engagement and internal organisation Visit us in April 2018 on the 5th annual ITO&BPO Germany Forum. Pre-registration requests...
Outsourcing to a software development outfit may be the worst or the best decision your company ever makes. While an ever-growing number of world-leading companies are relying on outsourcing in search for software services and solutions, a few of them...
NEW EU DATA PROTECTION REGULATION INTRODUCES EU-WIDE REGIME AND REQUIRES MORE TRANSPARENCY AND HIGHER STANDARDS OF PROTECTION Starting May 24th, 2016, the new data protection regulation (Regulation 2016/679 of the European Parliament and of the Council, hereinafter referred to as...