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Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

We have seen significant development in communication and marketing quality as well as in the output from services provider side in the last two years. Today we have invited Boriana Dimitrova, Content Marketing Manager at TELUS International Europe, to talk about...
The Startup in 2009 and the key strengths as an outsourcing destination Egypt provides unique advantages as an offshoring location for IT and business process outsourcing. With its well-diversified economy and intrinsic growth drivers, Egypt has become a hub for...
This paper presents the findings of a case study on software project management for implementation of the charting and stock screening tools for marketsmith.com website. This study is aimed at highlighting the strengths of the project management approach exercised...
We have interviewed Mr. Thorsten Rüß from ZELOS Management Consultants on his experiences in working with German Buyers, Critical Consulting Areas, Sourcing Destinations, Decision Drivers, and on the question of Big vs. Smaller Service Partners. Mr. Rüß as partner with...
Prof. Willcocks, you have recently published a paper that takes an analysis of the effects and involvement of IT departments in robotic process automation implementations in organizations. Could you please give us a short introduction and why you were looking...
We have had the chance to interview Ms. Kemp from RWE IT GmbH in Germany during the ITO&BPO Germany Forum in Berlin on transformation, internal requirements and sourcing strategies. Visit us in April 2018 on the annual ITO&BPO Germany Forum....
Outsourcing Journal interviewed Mr. Albrecht, IT and Sourcing Consulting Expert, Germany on Project Management, Provider Selection, Decision Hurdles and Business Relationships Mr. Albrecht, during your roles in leading consulting companies, like e&Co AG, Gartner and now your own company OrgSource...
By Igor Mendzebrovski, EVP Outsourcing at Itera, Norway, Ukraine - Every forward-looking company reaches a point at which it must make fundamental changes to continue growing. This point often comes when development demands exceed the capabilities of current resources. Companies can...
Maciej Piwowarczyk is Senior Director Global Business Services at Discovery Communications, Inc. and located in Discovery's EU headquarter in Warsaw, Poland. We have had the chance to meet Maciej and talk about Discovery Communication GBS, locations and process automation. Maciej, we have...
Robert Half, a well-known HR-Services specialist with 400+ offices worldwide has analysed the salaries in Germany as well as raises, demand in competencies, recruitment strategies and more in its latest Salary Overview for Germany. The report covers labour market trends...