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Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

We have interviewed Mr. Thorsten Rüß from ZELOS Management Consultants on his experiences in working with German Buyers, Critical Consulting Areas, Sourcing Destinations, Decision Drivers, and on the question of Big vs. Smaller Service Partners. Mr. Rüß as partner with...
This paper presents the findings of a case study on software project management for implementation of the charting and stock screening tools for marketsmith.com website. This study is aimed at highlighting the strengths of the project management approach exercised...
Robert Half, a well-known HR-Services specialist with 400+ offices worldwide has analysed the salaries in Germany as well as raises, demand in competencies, recruitment strategies and more in its latest Salary Overview for Germany. The report covers labour market trends...
Myth #1: The main reason why companies decide to outsource is cost-reduction Fact: The main reason behind outsourcing is the company’s growth, in terms of capability and geographic reach, as well as value provided to customers – these are the...
Fintech is one of the most interesting topics, also for Germany. Old and dusted banking services and innovation fatigue in the banking sector, plus the news about new services in the or innitiated by people from the nordic states...
In our first guide to digital transformation published on Information Age we answered some of the most pressing questions ahead of CTO's in finance. Transformation initiatives do seem like the gateway to achieving business goals, but it does imply much...
Maciej Piwowarczyk is Senior Director Global Business Services at Discovery Communications, Inc. and located in Discovery's EU headquarter in Warsaw, Poland. We have had the chance to meet Maciej and talk about Discovery Communication GBS, locations and process automation. Maciej, we have...
The German "Spiegel" reports today about a recent study of the "Institut der deutschen Wirtschaft (IW)" that in April 314.000 jobs in MINT (mathematics, informatics, natural since and technics) could not been filled in Germany. This is a dramatic...
Von Clemens Gunne, microfin Unternehmensberatung - Nach dem Spiel ist vor dem Spiel: Wenn Ausschreibung und Due Diligence geschafft und der  geeignete Outsourcing-Partner gefunden ist, ist Durchatmen trotzdem Fehlanzeige: Die ersten Termine für den Übergang stehen an. Jeder, der schon...
Outsourcing Journal interviewed Mr. Albrecht, IT and Sourcing Consulting Expert, Germany on Project Management, Provider Selection, Decision Hurdles and Business Relationships Mr. Albrecht, during your roles in leading consulting companies, like e&Co AG, Gartner and now your own company OrgSource...