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Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

Die zunehmende Digitalisierung zwingt Unternehmen, sich auf kontinuierliche Veränderungen auszurichten. Als besonders ausschlaggebend für erfolgreiche Transformations-Projekte gilt dabei die Führungskraft. Sie muss den Wandel gestalten und durchführen. Wie die aktuelle Studie „Superkräfte oder Superteam – Wie Führungskräfte ihre Welt wirklich...
This paper presents the findings of a case study on software project management for implementation of the charting and stock screening tools for marketsmith.com website. This study is aimed at highlighting the strengths of the project management approach exercised...
By Ralph Schonenbach, former CEO at Trestle Group, founder and CEO at Envoy AG, Switzerland. Organizations have been outsourcing for several decades covering a wide spectrum of roles and functions.  With all of the years of experience gained by companies...
Robert Half, a well-known HR-Services specialist with 400+ offices worldwide has analysed the salaries in Germany as well as raises, demand in competencies, recruitment strategies and more in its latest Salary Overview for Germany. The report covers labour market trends...
By Igor Mendzebrovski, EVP Outsourcing at Itera, Norway, Ukraine - Every forward-looking company reaches a point at which it must make fundamental changes to continue growing. This point often comes when development demands exceed the capabilities of current resources. Companies can...
In our first guide to digital transformation published on Information Age we answered some of the most pressing questions ahead of CTO's in finance. Transformation initiatives do seem like the gateway to achieving business goals, but it does imply much...
Our partner publication the Outsourcing&More Magazin from Poland interviewed Krzysztof Stanczykiewicz, Business Unit Manager w HRK S.A. Poland continues to strengthen itself as one of the most frequently chosen location for shared services centers dedicated to business. Processes supported in our...
By Dr.-Ing. Olaf Röper, CIO i.R. and Advisor to CxO’s - As part of an outsourcing agree- ment, the ITO contract partners generally agree on how the future operation is to be carried out. Negotiations on service-level agreements and the...
By Boris Kontsevoi, Ruediger Dorawa and Diana Kontsevaia, Intetics, for the Outsourcing Journal - Building distributed teams is often a necessity in today’s fast, globalized economy. When a company faces talent shortage, tough deadlines for product release, and requires...
Gemeinsam mit einer Forschungsgruppe der Technischen Universität Dresden und der OTH Regensburg suchen wir nach Teilnehmern für eine Online-Umfrage zum Thema IT Sourcing. Als Praxispartner erhalten wir als Outsourcing Verband damit Zugang zu den neuesten Erkenntnissen aus der Wissenschaft,...