CLOSE
Home Management

Management

Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

The Startup in 2009 and the key strengths as an outsourcing destination Egypt provides unique advantages as an offshoring location for IT and business process outsourcing. With its well-diversified economy and intrinsic growth drivers, Egypt has become a hub for...
NEW EU DATA PROTECTION REGULATION INTRODUCES EU-WIDE REGIME AND REQUIRES MORE TRANSPARENCY AND HIGHER STANDARDS OF PROTECTION Starting May 24th, 2016, the new data protection regulation (Regulation 2016/679 of the European Parliament and of the Council, hereinafter referred to as...
I came across this Bloomberg article by Peter Robison describing how Boeing screewed up their 737 Max software by outsourcing on the cheap. While the title that includes "... outsourced to 9 USD/hour engineers ..." is a little bit click-bait,...
We have had the chance to interview Ms. Kemp from RWE IT GmbH in Germany during the ITO&BPO Germany Forum in Berlin on transformation, internal requirements and sourcing strategies. Visit us in April 2018 on the annual ITO&BPO Germany Forum....
Tatsächlich ist das Finden und die Auswahl eines passenden IT- oder Geschäftsprozessdienstleisters, eines der am häufigsten genannten Probleme von Verantwortlichen in deutschen Unternehmen. Generell herrscht immer noch Intransparenz auf Seiten der Anbieter – auch im Bereich Logistik. Auf dem...
By Dr. Daniel Stock, Senior Manager, Dr. Florian Meister, Geschäftsführer at Strategic Service Consulting GmbH, Germany, Dr. Alexander Becker, Geschäftsführer PMCS.helpLine Software Gruppe and Burkhard Franz, Leiter Service Management at Lufthansa Global Business Services GmbH, Germany. Shared service centers typically...
We have had the chance to interview Mr. Kian Mossanen from OSRAM in Germany during the ITO&BPO Germany Forum in Berlin on sourcing strategies, engagement and internal organisation Visit us in April 2018 on the 5th annual ITO&BPO Germany Forum. Pre-registration requests...
Outsourcing to a software development outfit may be the worst or the best decision your company ever makes. While an ever-growing number of world-leading companies are relying on outsourcing in search for software services and solutions, a few of them...
We have seen significant development in communication and marketing quality as well as in the output from services provider side in the last two years. Today we have invited Boriana Dimitrova, Content Marketing Manager at TELUS International Europe, to talk about...
... your 10 topics to take care of when comparing offers from IT service providers. Let’s say you have an upcoming IT project and lack enough resources or knowledge in-house to do it on your own. You decide to give...