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Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

Das Management globaler und hybrider Sourcing-Umgebungen wird für viele Unternehmen ein zunehmend anspruchsvolles Unterfangen und birgt unterschiedliche Risiken. ... die Transparenz der Leistungserbringung droht zunehmend verloren zu gehen Der Sourcing-Markt verändert sich rapide. Neue Herausforderungen stellen sich durch die Vielzahl neuer...
The German "Spiegel" reports today about a recent study of the "Institut der deutschen Wirtschaft (IW)" that in April 314.000 jobs in MINT (mathematics, informatics, natural since and technics) could not been filled in Germany. This is a dramatic...
Maciej Piwowarczyk is Senior Director Global Business Services at Discovery Communications, Inc. and located in Discovery's EU headquarter in Warsaw, Poland. We have had the chance to meet Maciej and talk about Discovery Communication GBS, locations and process automation. Maciej, we have...
By Dr.-Ing. Olaf Röper, CIO i.R. and Advisor to CxO’s - As part of an outsourcing agree- ment, the ITO contract partners generally agree on how the future operation is to be carried out. Negotiations on service-level agreements and the...
Robert Half, a well-known HR-Services specialist with 400+ offices worldwide has analysed the salaries in Germany as well as raises, demand in competencies, recruitment strategies and more in its latest Salary Overview for Germany. The report covers labour market trends...
Der Cateringspezialist L & D GmbH zählt zu den Vorreitern seiner Branche in puncto Digitalisierung: Das Familienunternehmen hat sich in den vergangenen Jahren umfassend digital transformiert, eine moderne IT-Infrastruktur aufgebaut, Prozesse automatisiert und mit der Analyse von Big-Data begonnen....
... your 10 topics to take care of when comparing offers from IT service providers. Let’s say you have an upcoming IT project and lack enough resources or knowledge in-house to do it on your own. You decide to give...
We have had the chance to interview Mr. Kian Mossanen from OSRAM in Germany during the ITO&BPO Germany Forum in Berlin on sourcing strategies, engagement and internal organisation Visit us in April 2018 on the 5th annual ITO&BPO Germany Forum. Pre-registration requests...
We have had the chance to interview Ms. Kemp from RWE IT GmbH in Germany during the ITO&BPO Germany Forum in Berlin on transformation, internal requirements and sourcing strategies. Visit us in April 2018 on the annual ITO&BPO Germany Forum....
We have interviewed Mr. Thorsten Rüß from ZELOS Management Consultants on his experiences in working with German Buyers, Critical Consulting Areas, Sourcing Destinations, Decision Drivers, and on the question of Big vs. Smaller Service Partners. Mr. Rüß as partner with...