Infosys Technologies is set to expand its back office operations in Poland in the next two years to offer business process outsourcing (BPO) services to more European and global clients, a senior official of the IT bellwether said.
"We will ramp up our headcount to 1,500 people by 2012 from about 1,000 this year at our Lodz BPO facility in Poland to serve at least 20 clients across verticals in Europe and American markets," Infosys BPO Poland Sp vice-president Krystian Bestry said.
The USD4.8-billion global software major runs two large back offices in Poland and the Czech Republic to provide transaction services in diverse areas, including finance, accountancy, procurement, taxation and compliance issues.
"Legal aspects of Doing Business in Poland 2011" is the latest joint publishing project of a law company Gide Loyrette Nouel, prepared in cooperation with PAIiIZ and the Polish-British Chamber of Commerce (BPCC). It contains information for investors planning to start or expand business in Poland. "Legal Aspects of Doing Business in Poland 2011" is a compendium of information regarding such areas of commercial law in Poland, as setting up a company in Poland, banking and finance, taxation and stock market, real estate, public procurement, infrastructure, environmental protection, consumer protection, competition and distribution law, state aid, intellectual property, labor law, court litigation and arbitration.
The region of Central and Eastern Europe has enormous potential in the business services sector (i.e. Business Process Offshoring – BPO and Shared Services SSC). The BPO/SSC sector started developing in Poland about 8 years ago as an international services centers, mainly in the field of bookkeeping and finance, IT services and in R&D work. Poland's main advantages in attracting the above mentioned projects consists in its favourable investment climate, highly qualified human resources and the development of the modern office space market.
Why Poland? It's important to stress certain facts: currently in Poland there are 10 large academic centres with over 2 million students each year. Entrepreneurs considering development of outsourcing projects in Poland have thus a variety of potential investment destinations to choose form.
Let's start with a riddle, which might require both your ingenuity and careful business thinking to guess the answer. What do the following 3 people have in common?
An awkward American guy, who can't figure out how to install anti-virus software on his computer;
A demanding and impatient French teenager who ordered some clothes online and thinks the delivery takes too long to arrive;
A methodical German father who is booking a holiday trip with his family: flight, rent-a-car, hotel and so on.
The common point among these 3 people is that they are all going to interact with a contact center based in Romania in order to have their issues solved. Another common point is that none of these 3 people will even notice they are interacting with someone based in Romania. In most cases, a young Romanian woman with a pleasant voice (77% of agents are women; 25 years old on average) will solve all these requests with professionalism, politeness, and in a very short time.
Romanian workers are highly educated, resourceful and problem-solvers. Because they speak foreign languages like no other population in Europe, Romanians changed their country into a major multilingual BPO and call center hub. And this is just the beginning of the story. We have been digging a bit deeper in order to understand why Romanians have such talent for speaking foreign languages.