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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

The 61 pages report (EN+PL) - focusing on office space for the IT-/BPO/SSC sector contains information on 43 buildings, 10 flex/coworking offices and 22 showrooms, located in 9 cities.

Act like your outsourcer

By Anthony Potter, Partner at Elix-IRR, UK for the "Business Process - managed and outsourced" Special Edition of the Outsourcing Journal Since the financial crisis, banks have been caught in a negative cycle of falling returns on equity, and a need...
Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to grow at an...
Mr. Anderson as Managing Director of Trestle Group in Switzerland you have had the chance to work on some complex IT and business process outsourcing projects involving transformations of organizations and nearshore and offshore sourcing models. With your experiences in...
By David Cocks, CEO and founder of CloudTrade. You may not realise it, but there is no need for electronic invoices within the EU to have an electronic signature. This has actually been the case since 1st January 2013,...
The journey to diversify KPMG Jamaica’s operations started in 2013 and began with us initially seeking to engage KPMG India to support a ‘sunset/sunrise’ outsourcing solution for larger English-speaking firms so ...
By Stefan Abadzhiev, Senior Sales Manager EMEA, TELUS International Europe - When the outsourced contact center industry started to flourish it was all about cost cutting for companies. Now, it’s much more; it’s about how contact centers can play a...
By Richard Jeffery, co-founder of AOMi, UK - In recent years, more and more businesses have turned to partner organisations to provide cost-effective ways to manage key processes such as customer service, technical support, IT services and even sales, marketing...
Leti Arts is a digital media company that has deployed interactive content including video games, comics, print, and online media for advocacy projects across Africa in fields of Health (Malaria, HIV, disability - Cerebral Palsy, etc), Civic...
Als komplett anbieterunabhängige Branchenverbände laden der Deutsche Outsourcing Verband e.V. und der Deutsche Prozess Automation Verband e.V. zu einer gemeinsamen Jahresveranstaltung – das Outsourcing & Shared Services Germany Forum + RPA & Smart Automation Germany Forum am...