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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

Als komplett anbieterunabhängige Branchenverbände laden der Deutsche Outsourcing Verband e.V. und der Deutsche Prozess Automation Verband e.V. zu einer gemeinsamen Jahresveranstaltung – das Outsourcing & Shared Services Germany Forum + RPA & Smart Automation Germany Forum am...
By Paul Parmar is CEO of Constellation Healthcare Technologies, UK. Hospitals, medical practices and healthcare organisations are all experiencing pressure on their bottom line and several have been or are close to being declared bankrupt. Despite growing patient numbers,...
MYTOYS GROUP is Europe’s leading online retailer for family shopping. They have a yearly revenue of about € 550m, and focus on German-speaking markets as well as Russia. MYTOYS GROUP uses a selective sourcing strategy for their IT. Basic infrastructure...
GERMAN-KOSOVAR ECONOMIC FORUM - July 05 – 07, 2022 in Pristina, Kosovo The German-Kosovar Business Association (Kosovarisch-Deutsche Wirtschaftsvereinigung - KDWV) is inviting with the support of the German Eastern Business Association (Ost-Ausschuss der Deutschen...
By Stefan Abadzhiev, Senior Sales Manager EMEA, TELUS International Europe - When the outsourced contact center industry started to flourish it was all about cost cutting for companies. Now, it’s much more; it’s about how contact centers can play a...
IBM is proud to be an involved and contributing part of the Egyptian economy since its establishment in 1954. From Watson apps to full scale solutions, IBM cognitive and cloud solutions provide innovation by bringing new approaches to clients,...
We have had the chance to talk with Mr. Desire Tohouri, CEO of SEWA GROUP SA, Chairman of the Board of Directors of SEWACARD INDUSTRIE SA in Senegal, Chairman of the Board of Directors of RICHILD INVEST...
By Randev Dias, Senior Manager Professional Services at OpusCapita Group. The global business environment is in constant shift. As organizations adapt to changes triggered by socioeconomic, geopolitical and environmental factors, the expectations from business process outsourcing are also changing. Enterprises...
By David Cocks, CEO and founder of CloudTrade. You may not realise it, but there is no need for electronic invoices within the EU to have an electronic signature. This has actually been the case since 1st January 2013,...
Adil, you have a long history in the sector and the region, having been involved in building Majorel's local operation and also in the extension of capacities and locations, spanning over a time of almost 20 years....