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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

The strong growth of the BPO service provision sector in the recent years is a testimony of the model’s superiority over alternatives – most commonly captive Shared Services – to a significant group of businesses. The facilities, staff, process...

cogniz ind autumn2012 jumper 520 webUnlocking the value in Business Process Outsourcing - How BPO works as a service (BPS). Often when companies think about business process outsourcing, they are really thinking about a tactical process change. Perhaps it's an outsourcer moving routine work offshore, taking over system management or leveraging economies of scale in procurement. These "better, faster, cheaper" projects have their place in keeping the business trim — but they are not transformative initiatives that help businesses thrive in times of change.

Maybe it's time to go one better – and really focus investment, time and energy on activities that are key to customer goals, with a re-examination of anything that does not help deliver value. If you are a retailer, do you need to own the invoice processing that is key for supplier management? If you are an airline, is your ticketing operation really a differentiator? If you are a manufacturer, do you have to own warranty management?

By Paul Parmar is CEO of Constellation Healthcare Technologies, UK. Hospitals, medical practices and healthcare organisations are all experiencing pressure on their bottom line and several have been or are close to being declared bankrupt. Despite growing patient numbers,...

callpoint_profile_640x300CallPoint New Europe Group (CallPoint) ist ein mehrsprachiges Contact Center und Outsourcing Unternehmen, das hochqualitative Dienstleistungen seit 2004 anbietet. Zur Zeit verfügt das Unternehmen über insgesamt 800 Arbeitsplätze in den drei hochmodernen Standorten Sofia, Plovdiv (Bulgarien) und Bukarest (Rumänien), in denen die Gesamtkapazität der Arbeitsplätze noch auf bis zu 2 000 erweitert werden kann.

By Dr. Karin Stumpf and Johannes Deltl, Managing Directors of Acrasio, Germany for the Outsourcing Journal Special Editions - In the last years outsourcing has seemed to slow down and dou- ble digit growth rates for providers are not achievable...
IBM is proud to be an involved and contributing part of the Egyptian economy since its establishment in 1954. From Watson apps to full scale solutions, IBM cognitive and cloud solutions provide innovation by bringing new approaches to clients,...
By Gary Schwartz, CEO at Impact Mobile Inc. USA - Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centres) to more cost-efficient partners and markets to reduce spend. When...

gtai_contact_center_germany_640The contact center industry has been growing in the double-digit percentage range for years. With over 450,000 employees, it provides invaluable customer care support to a great number of industries in Germany and Europe. The ready availability of excellent employees and the blanket avail- ability of broadband provide you with an excellent foundation for your customer services operations in Germany. 

 

The Market for Contact Center Services in Germany

With nearly 5,700 contact centers and over 450,000 employees, the industry has attained considerable significance in Germany. 

Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing. According to Gartner, IDC and McKinsey, in 2014, companies spent...

insourcing_logistik_miebachLogistik-Outsourcing bleibt trotz Sättigung in den klassischen Bereichen Transport und Lagerung beliebt. Jedoch gewinnt das Insourcing strategischer Logistikfunktionen an Bedeutung. Dies ist das Fazit der von Miebach Consulting in Kooperation mit der Deutschen Verkehrszeitung (DVZ) durchgeführten Befragung, an der 140 Verlader und 50 Dienstleister teilnahmen. Die Outsourcing-Studie wird seit 1998 regelmäßig von Miebach durchgeführt.