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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

outsourcingMore HR FRONT 520Outsourcing&More is the leading magazin for the Polish business process- and IT outsourcing industry. The Outsourcing Journal and the German Austrian Swiss Outsourcing Association are partner of the magazine and co-operates closely with its makers from the outsourcingportal.eu.

Today we like to share the latest issue of Outsourcing&More about the HR-Service industry in Poland. The Magazine is completely in English and free for download.

callcenter3Business experiencing slow economy almost try think in a negative way and a great number of establishments tend to discontinue their operations and start something new. But without knowing the actual conditions it is a sign of discomfort for many such companies and do not allocate the distribution of responsibilities in the appropriate hands. If we take an example of a contact centers service, there are many cost-reduction strategies that can effectively return the great losses and stabilize the business in certain period. Just need to check out the grey areas and reinforce strict boundaries to save money.

The cost-cutting strategies can be carried with the following four strategies that will position your contact center.
IBM is proud to be an involved and contributing part of the Egyptian economy since its establishment in 1954. From Watson apps to full scale solutions, IBM cognitive and cloud solutions provide innovation by bringing new approaches to clients,...
The business world is in a state of perpetual change. Spiraling amounts of data, new technologies, fluctuating market requirements, and the restructuring of existing value chains have a strong and significant impact. Unconventional, innovative market players are poised to...
The strong growth of the BPO service provision sector in the recent years is a testimony of the model’s superiority over alternatives – most commonly captive Shared Services – to a significant group of businesses. The facilities, staff, process...

power plant 520 optUtilities companies, that once promised high dividends to its stockholders and carried low risks, are increasingly witnessing their profit margins decline as they respond to material regulatory constraints, demand fluctuations, price volatility and new competition. Furthermore, power generation continues to remain one of the most regulated and capital-intensive industry, facing the triple challenge of improving environmental performance, delivering a high degree of system reliability while keeping consumers' costs down. These dynamics have consistently eaten into the utility companies' profit margins, forcing these organizations to re- think their business models and leverage information technology and analytics as sources of competitive advantage.

By Guilherme Pereira, Head of International Business Development of HCCM-Outsourcing Investment Group. - It is a fact that no matter the type of activity or services we may be talking about, Technology is evolving dramatically and factually playing the role...
By Randev Dias, Senior Manager Professional Services at OpusCapita Group. The global business environment is in constant shift. As organizations adapt to changes triggered by socioeconomic, geopolitical and environmental factors, the expectations from business process outsourcing are also changing. Enterprises...
By Dr. Karin Stumpf and Johannes Deltl, Managing Directors of Acrasio, Germany for the Outsourcing Journal Special Editions - In the last years outsourcing has seemed to slow down and dou- ble digit growth rates for providers are not achievable...
By Richard Jeffery, co-founder of AOMi, UK - In recent years, more and more businesses have turned to partner organisations to provide cost-effective ways to manage key processes such as customer service, technical support, IT services and even sales, marketing...