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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

By Dr. Karin Stumpf and Johannes Deltl, Managing Directors of Acrasio, Germany for the Outsourcing Journal Special Editions - In the last years outsourcing has seemed to slow down and dou- ble digit growth rates for providers are not achievable...
This report provides an analysis of the markets for outsourcing of payroll and finance & accounting processes in Germany, partly including Austria and Switzerland too. The report is based on market studies, articles, position papers, opinions, online resources and...
Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to grow at an...
... for Retail and Hospitality Companies. By Michael D. Mills, SVP, Call Center Solutions, CGS Consumers today crave a seamless and interactive experience across all touchpoints, whether shopping at a retail location or checking in at a hotel. This real-time demand...
The journey to diversify KPMG Jamaica’s operations started in 2013 and began with us initially seeking to engage KPMG India to support a ‘sunset/sunrise’ outsourcing solution for larger English-speaking firms so ...
By Guilherme Pereira, Head of International Business Development of HCCM-Outsourcing Investment Group. - It is a fact that no matter the type of activity or services we may be talking about, Technology is evolving dramatically and factually playing the role...
The 61 pages report (EN+PL) - focusing on office space for the IT-/BPO/SSC sector contains information on 43 buildings, 10 flex/coworking offices and 22 showrooms, located in 9 cities.
The business world is in a state of perpetual change. Spiraling amounts of data, new technologies, fluctuating market requirements, and the restructuring of existing value chains have a strong and significant impact. Unconventional, innovative market players are poised to...
Leti Arts is a digital media company that has deployed interactive content including video games, comics, print, and online media for advocacy projects across Africa in fields of Health (Malaria, HIV, disability - Cerebral Palsy, etc), Civic...
Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing. According to Gartner, IDC and McKinsey, in 2014, companies spent...