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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

The business world is in a state of perpetual change. Spiraling amounts of data, new technologies, fluctuating market requirements, and the restructuring of existing value chains have a strong and significant impact. Unconventional, innovative market players are poised to...
By Guilherme Pereira, Head of International Business Development of HCCM-Outsourcing Investment Group. - It is a fact that no matter the type of activity or services we may be talking about, Technology is evolving dramatically and factually playing the role...
... for Retail and Hospitality Companies. By Michael D. Mills, SVP, Call Center Solutions, CGS Consumers today crave a seamless and interactive experience across all touchpoints, whether shopping at a retail location or checking in at a hotel. This real-time demand...
Mr. Anderson as Managing Director of Trestle Group in Switzerland you have had the chance to work on some complex IT and business process outsourcing projects involving transformations of organizations and nearshore and offshore sourcing models. With your experiences in...
Our partner publication the Outsourcing&More Magazin from Poland interviewed Krzysztof Stanczykiewicz, Business Unit Manager w HRK S.A. Poland continues to strengthen itself as one of the most frequently chosen location for shared services centers dedicated to business. Processes supported in our...
By Richard Jeffery, co-founder of AOMi, UK - In recent years, more and more businesses have turned to partner organisations to provide cost-effective ways to manage key processes such as customer service, technical support, IT services and even sales, marketing...
By Gary Schwartz, CEO at Impact Mobile Inc. USA - Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centres) to more cost-efficient partners and markets to reduce spend. When...
By Randev Dias, Senior Manager Professional Services at OpusCapita Group. The global business environment is in constant shift. As organizations adapt to changes triggered by socioeconomic, geopolitical and environmental factors, the expectations from business process outsourcing are also changing. Enterprises...
By Stefan Abadzhiev, Senior Sales Manager EMEA, TELUS International Europe - When the outsourced contact center industry started to flourish it was all about cost cutting for companies. Now, it’s much more; it’s about how contact centers can play a...
By Paul Parmar is CEO of Constellation Healthcare Technologies, UK. Hospitals, medical practices and healthcare organisations are all experiencing pressure on their bottom line and several have been or are close to being declared bankrupt. Despite growing patient numbers,...