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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

Designing the right combination of automation and human service. Assist Digital Europe's Head of AI, Marco Palmonari, shared with the Outsourcing and Shared Services Germany Forum in Berlin how automation can provide a high-quality service when it is used...
Lohnabrechnung bedeutet heute sehr viel mehr als nur die korrekte und fristgerechte Bezahlung von Mitarbeitern. Administration, Handling und Kontrolle von Payroll-Daten müssen vielmehr effizient und effektiv gestaltet werden. Gleichzeitig gilt es, die Sicherheit von Gehaltsdaten in einer immer komplexer...
In our first guide to digital transformation published on Information Age we answered some of the most pressing questions ahead of CTO's in finance. Transformation initiatives do seem like the gateway to achieving business goals, but it does imply much...
By David Cocks, CEO and founder of CloudTrade. You may not realise it, but there is no need for electronic invoices within the EU to have an electronic signature. This has actually been the case since 1st January 2013,...
IBM is proud to be an involved and contributing part of the Egyptian economy since its establishment in 1954. From Watson apps to full scale solutions, IBM cognitive and cloud solutions provide innovation by bringing new approaches to clients,...
MYTOYS GROUP is Europe’s leading online retailer for family shopping. They have a yearly revenue of about € 550m, and focus on German-speaking markets as well as Russia. MYTOYS GROUP uses a selective sourcing strategy for their IT. Basic infrastructure...
Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing. According to Gartner, IDC and McKinsey, in 2014, companies spent...
The business world is in a state of perpetual change. Spiraling amounts of data, new technologies, fluctuating market requirements, and the restructuring of existing value chains have a strong and significant impact. Unconventional, innovative market players are poised to...
By Guilherme Pereira, Head of International Business Development of HCCM-Outsourcing Investment Group. - It is a fact that no matter the type of activity or services we may be talking about, Technology is evolving dramatically and factually playing the role...
... for Retail and Hospitality Companies. By Michael D. Mills, SVP, Call Center Solutions, CGS Consumers today crave a seamless and interactive experience across all touchpoints, whether shopping at a retail location or checking in at a hotel. This real-time demand...