This issue of The Outsourcing Journal Special Editions is published on the occasion of the ITO&BPO GERMANY FORUM 2014, which took place on October 1st in Berlin. At the forum attendees were not only discussing current ITO and BPO market conditions for Germany, but also opportunities to tap the potential of Germany for both: new business in IT and Business Processes and as location for national and international service delivery centers.
Following the discussions and presentations during the ITO&BPO GERMANY FORUM this Special Edition is focusing on the future of ITO and BPO services and represents opinions, research results and current cases. >
Keynotes, sessions and debates focused on outsourcing industry, its challenges and also its future. Our speakers will be industry leaders and professional from a wide range of local and international companies. Attendees will be greeted to a wide range of networking opportunities as well as many surprises from organisers. http://outsource-people.com
Am 8. Oktober 2015 begrüßt Competence Call Center in Berlin zur 18. Ausgabe des internationalen Business Events zu aktuellen Trends im Customer Care „Emotional" wird es am 8. Oktober in Berlin auf der diesjährigen CCC Convention. "Empathy and Emotional Connection: smart, interactive and empathic international business stories"- unter diesem Titel präsentieren internationale Speaker innovative Business Lösungen und bieten die Grundlage für Diskussionen über die Bedeutung von Emotionen und Empathie im Business Kontext.