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Management

Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

Employees of the car manufacturer Opel report that the newly formed Italian-American Car manufacturing group Stellantis N.V., which also owns Fiat Chrysler Automobiles and the French PSA Group has confronted employees in Rüsselsheim (German HQ of Opel) with the plans to move developer jobs to Morocco.
BSS is the fastest-growing sector in the Pomeranian business landscapeThe BSS Forum, the Outsourcing Stars, and the Job Fair organized in April cemented the strong position occupied by Tricity and Poland on the international business stageEvent attracted...
Something all countries are aiming for but only very few seem to be consequent with is education, specifically education in technology. Armenia, a small republic with a population of just under 3 million people has proven its determination and...
Maciej Piwowarczyk is Senior Director Global Business Services at Discovery Communications, Inc. and located in Discovery's EU headquarter in Warsaw, Poland. We have had the chance to meet Maciej and talk about Discovery Communication GBS, locations and process automation. Maciej, we have...
Laut einer aktuellen Studie von HAYS, die den tatsächlichen Fachkräftemangel in deutschen Unternehmen untersucht nutzen die Unternehmen nur sehr mangelhaft die zur Verfügung stehenden Mittel, wie Rekrutierung und Nachwuchsförderung Attraktivität als Arbeitgeber Strategische Planung des Personalbedarfs Geschäftsstrategie und Standortpolitik ...
Beyond work from home model in BPO - It has allowed the evolution of outsourcing into “orchestration” that has been extended into a set of delivery principles to allow CX as a Service (CXaaS). This draws on the experience that many executives will have had when ...
Shane Harnahan - CEE Associate Director at Cpl CEE was a guest to Wiktor Doktor's podcast and has shared his thoughts concerning recruitment challenges and salaries in the region of Central and Eastern Europe. Cpl, Irish HR Agency, at the...
5 Schritte zu einer verbesserten Beziehung zum Outsourcingpartner – trotz vertraglich ungeregelter Beziehungsbedingungen - von Prof. Dr. Markus H. Dahm und Carolin Joseph, IBM Deutschland, Global Business Services. Der Beginn einer Geschäftsbeziehung – Fluch oder Segen? Ob eine Partnerschaft zwischen unterschiedlichen Unternehmen letztlich die...
microfin Provider Management Framework schließt strategische und operative Lücken bei ausgelagerten Services Bad Homburg, 1. März 2018 – Single-Sourcing war gestern: Unternehmen setzen zunehmend auf einen Mix aus hoch spezialisierten Anbietern und deren Lösungen. Die eigentliche Herausforderung dabei ist die...
Interview with Dr. Josefine Dutschmann, the Senior Manager responsible for BPO/Shared Service Centers at Germany Trade and Invest, the foreign trade and economic development agency in Germany. The country is targeted by many service provider companies that see a...