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By Frank Sundermann, Managing Director Durch Denken Vorne Consult GmbH and Andreas Fries, Professor for Supply Chain Management at the Rheinische Fachhochschule (University of Applied Sciences) in Cologne, Germany. During the 90’s the Chicago Bulls were unbeatable. The core of the success...

service level green 520Noch immer machen Unternehmen bei Service Level Agreements (SLA) viele Fehler, stellt die Unternehmensberatung microfin fest. Fehler, die im Ernstfall viel Zeit und Geld kosten. Deshalb bietet microfin einen kostenlosen Leitfaden für die Gestaltung von SLAs zum Download an. Das Dokument beantwortet die wichtigsten Fragen zum Inhalt von SLAs, nennt die unverzichtbaren Standardelemente und zeigt auch auf, welche Regelungen überflüssig sein können. microfin ist als Beratungshaus auf Outsourcing spezialisiert.

Der Leitfaden steht hier zum Download zur Verfügung: > Weiter

We talked with Mr. Dr. Dietz, from aproxito and former Siemens Manager about Market Development in Germany, IT Purchasing, Sourcing Strategies, Readiness of Internal Organization, Risk Evaluation, and Marketing for Service Providers. Dr. Dietz, you know the perspective of all...
Fintech is one of the most interesting topics, also for Germany. Old and dusted banking services and innovation fatigue in the banking sector, plus the news about new services in the or innitiated by people from the nordic states...
We have seen significant development in communication and marketing quality as well as in the output from services provider side in the last two years. Today we have invited Boriana Dimitrova, Content Marketing Manager at TELUS International Europe, to talk about...
Outsourcing Journal interviewed Mr. Albrecht, IT and Sourcing Consulting Expert, Germany on Project Management, Provider Selection, Decision Hurdles and Business Relationships Mr. Albrecht, during your roles in leading consulting companies, like e&Co AG, Gartner and now your own company OrgSource...
By Dr.-Ing. Olaf Röper, CIO i.R. and Advisor to CxO’s - As part of an outsourcing agree- ment, the ITO contract partners generally agree on how the future operation is to be carried out. Negotiations on service-level agreements and the...
We had the chance to meet with Marco Stefanini, founder and chairman of Stefanini and with Mr. Ernst Vögtle, VP Sales Management EMEA and talk about their views on the global IT service industry and the expansion to the...
Von Clemens Gunne, microfin Unternehmensberatung - Nach dem Spiel ist vor dem Spiel: Wenn Ausschreibung und Due Diligence geschafft und der  geeignete Outsourcing-Partner gefunden ist, ist Durchatmen trotzdem Fehlanzeige: Die ersten Termine für den Übergang stehen an. Jeder, der schon...
We have had the chance to interview Ms. Kemp from RWE IT GmbH in Germany during the ITO&BPO Germany Forum in Berlin on transformation, internal requirements and sourcing strategies. Visit us in April 2018 on the annual ITO&BPO Germany Forum....