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Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

Beyond work from home model in BPO - It has allowed the evolution of outsourcing into “orchestration” that has been extended into a set of delivery principles to allow CX as a Service (CXaaS). This draws on the experience that many executives will have had when ...
The rising eco-system in the ICT sector pushed and accompanied by the government, Rwanda showcased what most of us Europeans don’t have on the radar: A tech ecosystem on the move ...
Something all countries are aiming for but only very few seem to be consequent with is education, specifically education in technology. Armenia, a small republic with a population of just under 3 million people has proven its determination and...
Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to grow at an...
Shane Harnahan - CEE Associate Director at Cpl CEE was a guest to Wiktor Doktor's podcast and has shared his thoughts concerning recruitment challenges and salaries in the region of Central and Eastern Europe. Cpl, Irish HR Agency, at the...
Interview with Stephan Fricke, CEO of German Outsourcing Association and German process Automation association on the effects of the Covid-19 pandemic on digitization and automation in Germany.   To what extent has Covid been accelerating business process automation in Germany? How...
Bleiben Sie sicher! Nearshoring in Deutschland - Wie man die schlimmsten Fallen in Softwareentwicklungsverträgen (SDCs) vermeidet. Die Firma J-labs, ein auch in Deutschland tätiges Softwareentwicklungsunternehmen aus Polen, läd Sie am 6. Oktober, 2020 um 10:00 Uhr zu einem 45-minütigen Webinar...
Bots and People unterstützen Unternehmen und Verantwortliche mit Informationen und Weiterbildungsangeboten rund um das Thema Process Automation. Wir unterstützen dies und empfehlen das Webinar am 17.09.2020 um 18:00 Uhr zum Thema Process Mining, RPA & Co. Bots and People schreiben...
First: why is this something to write about? Because this is about education. And education is unfortunately something that almost every country is neglecting to an extend that "dramatic", "disastrous", "irresponsible" and the like adjectives describe the situation pretty...
We have interviewed Iain Banks, Regional Vice President, International Markets at TTEC in EMEA on the company's changes in their operations and delivery model, caused by the Covid-19 pandemic. Founded in 1982, TTEC is a global customer experience specialist...