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Management

Management

Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

Beziehungsmanagement – Fünf Faktoren einer gesunden Geschäftsbeziehung in ITO/BPO/SSC

5 Schritte zu einer verbesserten Beziehung zum Outsourcingpartner – trotz vertraglich ungeregelter Beziehungsbedingungen - von Prof. Dr. Markus H. Dahm und Carolin Joseph, IBM Deutschland, Global Business...

Interview: The Three Sides Of IT-Sourcing In Germany

We talked with Mr. Dr. Dietz, from aproxito and former Siemens Manager about Market Development in Germany, IT Purchasing, Sourcing Strategies, Readiness of Internal...

Interview: Provider Selection, Project Management & Business Relationships

Outsourcing Journal interviewed Mr. Albrecht, IT and Sourcing Consulting Expert, Germany on Project Management, Provider Selection, Decision Hurdles and Business Relationships Mr. Albrecht, during your...

Global IT Markets – A Talk About Business Environments, Challenges, Risks, and...

We had the chance to meet with Marco Stefanini, founder and chairman of Stefanini and with Mr. Ernst Vögtle, VP Sales Management EMEA and...

Interview – Success Of BPO/SSC Companies – The Human Factor

Our partner publication the Outsourcing&More Magazin from Poland interviewed Krzysztof Stanczykiewicz, Business Unit Manager w HRK S.A. Poland continues to strengthen itself as one of the...

Outsourcing Best Practices: Back to the Basics

By Ralph Schonenbach, former CEO at Trestle Group, founder and CEO at Envoy AG, Switzerland. Organizations have been outsourcing for several decades covering a wide...

The IT Function and RPA – An Interview with Prof. Willcocks, LSE

Prof. Willcocks, you have recently published a paper that takes an analysis of the effects and involvement of IT departments in robotic process automation...

Marketing & Communication Tools: Customer Magazines

We have seen significant development in communication and marketing quality as well as in the output from services provider side in the last two years. Today...

Making The Difference In Shared Service Management

By Dr. Daniel Stock, Senior Manager, Dr. Florian Meister, Geschäftsführer at Strategic Service Consulting GmbH, Germany, Dr. Alexander Becker, Geschäftsführer PMCS.helpLine Software Gruppe and...

7 outsourcing myths debunked – and what you should know instead

Myth #1: The main reason why companies decide to outsource is cost-reduction Fact: The main reason behind outsourcing is the company’s growth, in terms of...