CLOSE
Management

Management

Management topics for ITO, BPO, SSC If you are responsible for corporate strategies, IT, operations, HR, finance and more you will find here in-depth information about strategic, operational and legal (incl. data protection) aspects of the concept of outsourcing. This category contains information, analysis, shared views and opinions focusing on the German, Austrian and European market.    

We have interviewed Mr. Thorsten Rüß from ZELOS Management Consultants on his experiences in working with German Buyers, Critical Consulting Areas, Sourcing Destinations, Decision Drivers, and on the question of Big vs. Smaller Service Partners. Mr. Rüß as partner with...
5 Schritte zu einer verbesserten Beziehung zum Outsourcingpartner – trotz vertraglich ungeregelter Beziehungsbedingungen - von Prof. Dr. Markus H. Dahm und Carolin Joseph, IBM Deutschland, Global Business Services. Der Beginn einer Geschäftsbeziehung – Fluch oder Segen? Ob eine Partnerschaft zwischen unterschiedlichen Unternehmen letztlich die...
We talked with Mr. Dr. Dietz, from aproxito and former Siemens Manager about Market Development in Germany, IT Purchasing, Sourcing Strategies, Readiness of Internal Organization, Risk Evaluation, and Marketing for Service Providers. Dr. Dietz, you know the perspective of all...
Outsourcing Journal interviewed Mr. Albrecht, IT and Sourcing Consulting Expert, Germany on Project Management, Provider Selection, Decision Hurdles and Business Relationships Mr. Albrecht, during your roles in leading consulting companies, like e&Co AG, Gartner and now your own company OrgSource...
We had the chance to meet with Marco Stefanini, founder and chairman of Stefanini and with Mr. Ernst Vögtle, VP Sales Management EMEA and talk about their views on the global IT service industry and the expansion to the...
Our partner publication the Outsourcing&More Magazin from Poland interviewed Krzysztof Stanczykiewicz, Business Unit Manager w HRK S.A. Poland continues to strengthen itself as one of the most frequently chosen location for shared services centers dedicated to business. Processes supported in our...
By Ralph Schonenbach, former CEO at Trestle Group, founder and CEO at Envoy AG, Switzerland. Organizations have been outsourcing for several decades covering a wide spectrum of roles and functions.  With all of the years of experience gained by companies...
Prof. Willcocks, you have recently published a paper that takes an analysis of the effects and involvement of IT departments in robotic process automation implementations in organizations. Could you please give us a short introduction and why you were looking...
We have seen significant development in communication and marketing quality as well as in the output from services provider side in the last two years. Today we have invited Boriana Dimitrova, Content Marketing Manager at TELUS International Europe, to talk about...
By Dr. Daniel Stock, Senior Manager, Dr. Florian Meister, Geschäftsführer at Strategic Service Consulting GmbH, Germany, Dr. Alexander Becker, Geschäftsführer PMCS.helpLine Software Gruppe and Burkhard Franz, Leiter Service Management at Lufthansa Global Business Services GmbH, Germany. Shared service centers typically...