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Business Process Outsourcing and Business Process Management In-depth information about BPO as HR, finance & accounting, procurement, document management, call center and customer service, legal process outsourcing services and more. Stay informed about latest trends and market movements.  

By Randev Dias, Senior Manager Professional Services at OpusCapita Group. The global business environment is in constant shift. As organizations adapt to changes triggered by socioeconomic, geopolitical and environmental factors, the expectations from business process outsourcing are also changing. Enterprises...
In our first guide to digital transformation published on Information Age we answered some of the most pressing questions ahead of CTO's in finance. Transformation initiatives do seem like the gateway to achieving business goals, but it does imply much...
By Gary Schwartz, CEO at Impact Mobile Inc. USA - Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centres) to more cost-efficient partners and markets to reduce spend. When...
Lohnabrechnung bedeutet heute sehr viel mehr als nur die korrekte und fristgerechte Bezahlung von Mitarbeitern. Administration, Handling und Kontrolle von Payroll-Daten müssen vielmehr effizient und effektiv gestaltet werden. Gleichzeitig gilt es, die Sicherheit von Gehaltsdaten in einer immer komplexer...
By Richard Jeffery, co-founder of AOMi, UK - In recent years, more and more businesses have turned to partner organisations to provide cost-effective ways to manage key processes such as customer service, technical support, IT services and even sales, marketing...
Designing the right combination of automation and human service. Assist Digital Europe's Head of AI, Marco Palmonari, shared with the Outsourcing and Shared Services Germany Forum in Berlin how automation can provide a high-quality service when it is used...
Our partner publication the Outsourcing&More Magazin from Poland interviewed Krzysztof Stanczykiewicz, Business Unit Manager w HRK S.A. Poland continues to strengthen itself as one of the most frequently chosen location for shared services centers dedicated to business. Processes supported in our...
Bots and People unterstützen Unternehmen und Verantwortliche mit Informationen und Weiterbildungsangeboten rund um das Thema Process Automation. Wir unterstützen dies und empfehlen das Webinar am 17.09.2020 um 18:00 Uhr zum Thema Process Mining, RPA & Co. Bots and People schreiben...
Mr. Anderson as Managing Director of Trestle Group in Switzerland you have had the chance to work on some complex IT and business process outsourcing projects involving transformations of organizations and nearshore and offshore sourcing models. With your experiences in...
Introduction In recent decades, Business Process Outsourcing (BPO) has become a standard instrument in the strategic management toolbox. The continued growth of the global BPO industry, which is expected to grow at an...