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The Indian software and services exports including ITeS-BPO exports is estimated at US $ 59 billion in 2010-11, as compared to US $ 50 billion in 2009-10, an increase of 18.0 per cent. The IT services exports is estimated to be US $ 33.5 billion in 2010-11 as compared to US $ 27.3 billion in 2009-10, showing a growth of 22.7 per cent.

BPO exports is estimated to grow from US $ 12.4 billion in 2009-10 to US $ 14.2 billion in 2010-11, a year-on- year (Y-o-Y) growth of 14.5 per cent. IT services contributed 57 per cent of total IT-BPO exports in 2010-11, followed by BPO at 24 per cent and Software products/engineering services at 19 per cent.

The US and the UK remain key markets for Indian IT-ITeS exports in 2010-11 accounting for about 61.5 per cent and 17.2 per cent of total IT-BPO exports respectively. Revenue growth from Continental Europe however, has been relatively tepid, as the effects of recession on these geographies have lingered on for a longer time. These regions however, have seen pick up in demand as the year progressed.

The share of emerging markets in total exports has increased from 9.4 per cent in 2009-10 to 9.7 per cent in 2010-11. This trend towards a broader geographic market exposure is positive for the industry, not only as de-risking measure but also as a means of accelerating growth by tapping new markets.

The IT-BPO industry has played a key role in putting India on the world map. The industry has attracted more than 10 per cent of total FDI flowing into India. The industry also led in the development of the Indian organizations as global multinationals -– with over 400 delivery centers (outside India), the industry has presence in 52 countries, and 200 cities with more than 10 organizations listed on overseas stock exchanges and more than 400 Fortune 500 customers.


Skill Development in IT

Government of India announced the National Skill Development Policy which has set a target of skilling 500 million persons by 2022. The policy also aims at taking the advantage of demographic dividends, i.e. increasing population of working age group in India. The Department has been listed as a part of the skill development initiative and has been given a target to train 10 million persons by the year 2022 in the domain of Electronics, Information and Communication Technology. The Department has prepared a road map for achieving the set target.


Cyber Law

The Information Technology Act 2000, a legal framework for transactions carried out electronically, was enacted to facilitate e-Commerce, e-Governance and to deal with computer related offences. The Principal Act was amended through the Information Technology (Amendment) Act, 2008 to include provisions for new forms of cyber crimes like cyber terrorism, identity theft, child pornography, breach of confidentiality and leakage of data by intermediary and e-Commerce frauds. The Rules pertaining to sections 52, 54, 69, 69A and 69B of the Information Technology (Amendment) Act, 2008 have been notified.


Cyber Security

With the passage of Information Technology (Amendment) Act 2008, Indian Computer Emergency Response Team (ICERT) has been designated as Nodal agency for coordinating all matters related to cyber security and emergency response. It is now assigned with the task of oversight of the Indian cyber space for enhancing cyber protection, enabling security compliance and assurance in Government and critical sectors and facilitating early warning & response as well as information sharing and cooperation. In order to have the optimum uptime and support 24×7 operations of ICERT, initiatives have been taken to setup a Disaster Recovery site at C-DAC, Bengaluru.


IT Research Academy

IT Research Academy (ITRA) is a program to build a national resource for advancing the quality and quantity of R&D in IT while institutionalizing an academic culture of IT based problem solving and societal development by closely collaborating teams of researchers and institutions having expertise in the different aspects of the chosen research or application problems. The ITRA will focus on strengthening the nation’s competitiveness by expanding the R&D base in IT, especially by leveraging the large IT education sector and IT users such as Government, industry and other organizations.


Source: Department of Information Technology, Ministry of Communications and Information Technology, Government of India. The report is available via: , Picture: Infosys, Infosy Campus